Epic Application Analyst (Associate, Mid, Senior)

Penn Medicine; Philadelphia (Philadelphia County); Remote; USD 90,000 - 150,000; Full time

Job summary

Penn Medicine is seeking an EPIC Application Analyst at multiple levels to join a remote ITIS team. Analysts support Epic solutions, ensure patient care quality, and align with Penn Medicine policies.

Assessments include troubleshooting, integration, documentation, and collaboration with Epic support and vendors. Typical background includes EPIC certification and related IT experience in healthcare, with roles spanning Associate to Senior levels.

Qualifications

• Experience in healthcare IT environments preferred.
• EPIC Certification or progression toward certification is preferred.
• Ability to analyze, troubleshoot, and document issues across technical and application layers.

Responsibilities

• Performs analysis, troubleshooting, and problem solving of simple and intermediate issues at technical, interface and application levels.
• Collaborates with Epic technical support teams, vendors, and other IS Application teams to address complex issues.
• Communicates problems, issues and potential solutions to team members, clients, and organizational administration.
• Maintains thorough documentation of configurations, customizations, and support processes.

Skills

Analytical thinking

Troubleshooting

Communication

Education

H.S. Diploma/GED with 4+ years IT experience

Associates degree in IT or related field

Bachelor's degree in Information Technology or related field

Tools

Epic System

Job description

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

• Entity: Corporate
• Department: IS- EPIC
• Location: Remote
• Hours: 8hr Days

Summary

This position is posted at three levels based on experience:

• Associate EPIC Application Analyst : Entry to early-career
• EPIC Application Analyst: Mid-level
• Senior EPIC Application Analyst: Advanced

Candidates will be aligned to the appropriate level based on experience and qualifications.

Associate EPIC Application Analyst

The Application Teams are responsible for the effective implementation, optimization, maintenance, and support of Epic System applications at Penn Medicine. Analysts will contribute to the seamless delivery of Epic solutions, ensuring high-quality patient care and operational excellence. Analysts are responsible for performing these duties while meeting the policies and standards of Penn Medicine and Corporate IS.

Accountabilities

• Performs analysis, troubleshooting, and problem solving of simple and intermediate issues at the technical, interface and application levels. Identifies root-cause, recommends, tests, and implements changes.
• Collaborates with Epic technical support teams, vendors, and other IS Application teams as needed to address complex technical issues.
• Communicates problems, issues and potential solutions to team members, clients, and organizational administration.
• Understands integration between various applications and functionality within those applications. Serves to assure full integration of systems and devices utilizing interfacing standards and vendor provided utilities.
• Provides customer service and acts as a liaison between the operational departments and Information Services.
• Utilizes expertise to design, build, install, modify, and test application software to support and optimize operational processes.
• Clearly defines and articulates to operational stakeholder’s workflow changes that are offered with software/hardware upgrades and best practice solutions as recommended by the vendor.
• Assists with defining and documenting user requirements and system scope. Reviews and collects information regarding potential system enhancements.
• Maintains thorough documentation of configurations, customizations, and support processes.
• Complies with all applicable guidelines, policies, and procedures of Penn Medicine to ensure necessary controls, documentation, and audit trails. Performs duties in accordance with Penn Medicine and entity values, policies, and procedures
• Other duties as assigned to support the unit, department, entity, and health system organization

Minimum Required Education and Experience

• H.S. Diploma/GED and 4+ years of related IT experience, preferably in healthcare. (Required)

Or

• Associates degree and 3+ years of related IT experience, preferably in healthcare. (Preferred)

Or

• Bachelor's degree in Information Technology or a related field. Individuals with other majors may be considered with internship or other IT related experience. (Preferred)

Certifications

• EPIC Certification. Proficiency , or accreditation (preferred)

EPIC Application Analyst

The Application Teams are responsible for the effective implementation, optimization, maintenance, and support of Epic System applications at Penn Medicine. Analysts will contribute to the seamless delivery of Epic solutions, ensuring high-quality patient care and operational excellence. Analysts are responsible for performing these duties while meeting the policies and standards of Penn Medicine and Corporate IS.

• Performs analysis, troubleshooting, and problem solving of simple and intermediate issues at the technical, interface and application levels. Identifies root-cause, recommends, tests, and implements changes.
• Collaborates with Epic technical support teams, vendors, and other IS Application teams as needed to address complex technical issues.
• Communicates problems, issues and potential solutions to team members, clients, and organizational administration.
• Understands integration between various applications and functionality within those applications. Serves to assure full integration of systems and devices utilizing interfacing standards and vendor provided utilities.
• Provides customer service and acts as a liaison between the operational departments and Information Services.
• Utilizes expertise to design, build, install, modify, and test application software to support and optimize operational processes.
• Clearly defines and articulates to operational stakeholder’s workflow changes that are offered with software/hardware upgrades and best practice solutions as recommended by the vendor.
• Assists with defining and documenting user requirements and system scope. Reviews and collects information regarding potential system enhancements.
• Maintains thorough documentation of configurations, customizations, and support processes.
• Complies with all applicable guidelines, policies, and procedures of Penn Medicine to ensure necessary controls, documentation, and audit trails.
• Performs duties in accordance with Penn Medicine and entity values, policies, and procedures
• Other duties as assigned to support the unit, department, entity, and health system organization

Minimum Required Education & Experience

• H.S. Diploma/GED and 6+ years of related IT experience, preferably in healthcare. (Required)

Or

• Associates degree and 5+ years of related IT experience, preferably in healthcare. (Preferred)

Or

• Bachelor's degree and 5+ years of related IT experience, preferably in healthcare. (Preferred)

Certifications

• Epic Certification, Proficiency, or Accreditation (Preferred)

Senior EPIC Application Analyst

The Application Teams are responsible for the effective implementation, optimization, maintenance, and support of Epic System applications at Penn Medicine. Analysts will contribute to the seamless delivery of Epic solutions, ensuring high-quality patient care and operational excellence. Analysts are responsible for performing these duties while meeting the policies and standards of Penn Medicine and Corporate IS.

Accountabilities

• Performs analysis, troubleshooting, and problem solving of simple and intermediate complex issues at the technical, interface and application levels. Identifies root-cause, recommends, tests, and implements changes.
• Provides guidance and support to team members, contribute their expertise to decision-making processes, and collaborate with stakeholders. Communicate their insights, recommendations, and findings to the team and stakeholders.
• Understands integration between various applications and functionality within those applications. Serves to assure full integration of systems and devices utilizing interfacing standards and vendor provided utilities.
• Provides customer service and acts as a liaison between the operational departments and Information Services.
• Serves as application expert with an in depth understanding of application functionalities, data analysis, workflow optimization, and clinical documentation requirements. Utilizes expertise to design, build, install, modify, and test application software to support and optimize operational processes.
• Clearly defines and articulates to operational stakeholder’s workflow changes that are offered with software/hardware upgrades and best practice solutions as recommended by the vendor.
• Assists with defining and documenting user requirements and system scope. Reviews and collects information regarding potential system enhancements.
• Maintains thorough documentation of configurations, customizations, and support processes.
• Complies with all applicable guidelines, policies, and procedures of Penn Medicine to ensure necessary controls, documentation, and audit trails.
• Performs duties in accordance with Penn Medicine and entity values, policies, and procedures
• Other duties as assigned to support the unit, department, entity, and health system organization

Minimum Required Education & Experience

• H.S. Diploma/GED and 8+ years of related IT experience, preferably in healthcare. (Required)

Or

• Associates degree and 7+ years of related IT experience, preferable in healthcare. (Preferred)

Or

• Bachelor's degree and 5+ years of related IT experience, preferably in healthcare. (Preferred)

Certifications

• Epic Certification, Proficiency, or Accreditation (Preferred)

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.