Epic Appl Analyst Associate- Pharmacy IT Medication Access

Carolinas Medical Center; United States; À distance; USD 42 000 - 63 000; Plein temps

Résumé du poste

Carolinas Medical Center is seeking a Pharmacy IT Analyst to support Epic Willow applications within the Pharmacy IT team. The role focuses on access to therapies, benefits investigation, prior authorizations, and e-prescribing.

Preference for Epic Willow Ambulatory/Willow Specialty certification; 40 hours/week, daytime schedule, with possible after-hours go-lives. Responsibilities include workflow analysis, user training, testing, and maintaining system documentation.

Qualifications

• Bachelor's degree in Computer Science or related field.
• 1 year of experience in automated laboratory and/or business systems.
• Epic Willow Ambulatory and/or Willow Specialty certification preferred.

Responsabilités

• Explain Epic applications to users; assist with full functionality and testing.
• Set priorities for user requests; assist with impact analysis.
• Document workflows, procedures and change control according to standards.
• Support testing, training, and evaluation; track project progress and delays.
• Maintain knowledge of clinical/business operations for Epic applications.

Connaissances

EPIC Willow Ambulatory

Willow Specialty

EPIC certification

Formation

Bachelor's Degree in Computer Science

Description du poste

Department: 12209 Enterprise Corporate - Pharmacy Applications

Status: Full time

Benefits Eligible: Yes

Hou rs Per Week: 40

Schedule Details/Additional Information: Will be a member of the Pharmacy IT team supporting the systems and workflows that help patients gain timely access to needed therapies. This includes medication access capabilities such as benefits investigation, prior authorization, financial assistance, and patient access workflows, along with responsibilities supporting Willow Specialty. The team's scope also includes e-prescribing and Surescripts-related functions, provider PDMP configuration, and vaccine registries.

Prefer certification in Epic Willow Ambulatory and/or Willow Specialty 8-5 pm day schedule with potential on-call or project go-live after hours.

Pay Range: $30.70 - $46.05

Major Responsibilities:

• Works with users and leadership to develop and/or modify procedures because of workflow process changes related to Epic clinical and business application use. Effectively explains the functioning of the assigned Epic applications and related systems to the users. Assists users with using the full functionality of the applications. Prepares input for the requirements definition including user procedures, flowcharts and preliminary report and screen definition. Assists in the development of effective unit, integration, system, and end-user acceptance testing through execution of the tests and tracking of problem reports.
• Works with users and team members to set priority for user requests and reviews and clarifies user requests. Assists with impact analysis.
• Documents current workflows, specifications, user manuals, procedures, and other relevant information. Completes all change and quality control documentation using department standards.
• Participates in testing, user training and results evaluation. Tracks standardized projects, with appropriate assistance from team/technical staff, for the Epic application areas involved and keeps users and management informed on progress and potential delays.
• Monitors and documents post-implementation problems and revision requests. Identifies ongoing application system issues for all assigned applications and communicate patterns to Sr./Lead Application Product Analyst
• Maintains product documentation including requirements, functional specifications, installation instructions, product test procedures, troubleshooting guidelines. Assists in the appropriate completion of all change and quality control documentation using department standards
• Assists in communicating project status and upgrades to clinic users, including any potential delays/downtime related to applications
• Develops and maintains a thorough knowledge of the clinical/laboratory and/or business operations for their supported Epic applications. Assists with the scheduling and managing application version upgrades for assigned systems
• Participates in the maintenance, enhancement, and interface of assigned applications. Troubleshoots and resolves user problems

Licensure, Registration and/or Certification Required: Obtain within 6 months and maintain annual educational requirements for EPIC certification(s) as required by department

Education Required: Bachelor's Degree (or equivalent knowledge) in Computer Science or related field.

Experience Required: Typically requires 1 year of experience in automated laboratory and/or business systems.

Preferred remote locations in IL, WI, NC, GA . Fully Remote Role from these states: AL, AK, AR, AZ, DE, FL, GA, IA, ID, IL, IN, LA, KS, KY, ME, MI, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY.

Knowledge, Skills & Abilities Required:

• Basic knowledge of computer operating platforms, applications software, and network software
• Demonstrated analytical skills necessary to make sound recommendations based on data analysis, and business needs, assuring maximum productivity, and continuous process improvement. Demonstrated ability to translate user requirements into system specifications
• Proficiency in the Microsoft Office Suite (Word, PowerPoint, Excel, Access) or similar products and basic knowledge of large-scale automated systems. Ability to prepare, import, and manipulate information in spreadsheets and databases
• Strong written and verbal communication skills with demonstrated ability to communicate with key leaders. Excellent listening and interpersonal skills with ability to communicate ideas both technically and in a business-friendly manner
• Basic knowledge and ability in the use of project management software, tools, and methodologies
• Knowledge, understanding and ability to follow change management processes
• Ability to work with and communicate well with clinical and technical customers, vendors, peers, and management
• Ability to handle multiple tasks, set appropriate priorities and accomplish assignments in a thorough and timely manner

Physical Requirements and Working Conditions: Must have abili