Epic Analyst II - ENT - Provider SER Coordinator

UAB Medicine; Birmingham (AL); On-site; USD 70,000 - 114,000; Full time

Benefits offered by this job

Educational assistance programs

Generous paid time off

Employee assistance and wellness

Paid parental leave

Public Service Loan Forgiveness (PSLF)

More benefits

Job summary

UAB Medicine is seeking an IT professional to participate in analysis, design, implementation and ongoing support of software critical to healthcare operations. You will assist with stakeholder relations, optimize performance, and stay current with Epic system advancements.

On-call duties, monitoring, and maintenance are part of the role. The ideal candidate holds a Bachelor's in IT or related field with healthcare support experience and Epic certification, and is prepared to work in a

Qualifications

• Bachelor's degree in IT or related field and two years of healthcare support experience required.
• Epic certification in area of support or certification within 12 weeks of Epic training.

Responsibilities

• Participate in analysis, design, implementation and ongoing support of software critical to healthcare operations.
• Maintain relationships with stakeholders and provide ongoing system support through on-call duties.
• Gather requirements, visualize data, and document to monitor system functionality and new requests.
• Review work of peers, follow change control processes, and implement planned changes.
• Maintain documentation and ensure HIPAA, security, and regulatory training compliance.
• Provide 24/7 support across hardware, software, and processes with strong customer service.

Skills

Attention to detail

Proactive

Security aware

Organizational skills

Analytical skills

Written and verbal communication

Interpersonal skills

Multi-tasking

Project management

Issue resolution in healthcare systems

Education

Bachelor's degree in Information Technology or related field

Epic certification in area of support or certification within 12 weeks of Epic training

Job description

Position Overview

Pay range: $70,425 - $114,440 / year

Benefits and perks available for eligible positions include: robust educational assistance programs, generous paid time off, employee assistance and wellness programs, paid parental leave, qualifying employer for the Public Service Loan Forgiveness (PSLF) Program, plus more.

Job Highlights

A team of more than 600 professionals, Health System Information Services (HSIS) works to keep UAB Medicine’s IT systems and infrastructure running smoothly to deliver quality and innovative care to our patients. Join our nationally ranked team at UAB Medicine, amongst the top 150 Places to Work in 2025 as ranked by Becker’s Healthcare. Also, we have achieved top ratings in the Most Wired survey for a total of 21 years.

Job Description

To participate in the analysis, design, implementation, and ongoing support of software critical to healthcare operations. To maintain positive relationships with stakeholders. To optimize performance to ensure the system effectively supports healthcare operations. To stay current on technological advancements and adapts to new developments. To provide ongoing system support through on-call duties, monitoring, and maintenance.

Key Duties & Responsibilities

• Independently identifies and evaluates business needs and gather requirements. Partners with others in support of healthcare operations to accomplish team goals.
• Able to provide data through visualization and documentation to analyze and monitor current system functionality as well as evaluate new requests for functionality.
• Reviews work of peers and follows change control processes to develop, build, test and implement planned changes.
• Maintains thorough and accurate technical and functional documentation for self. Reviews peer documentation to ensure standard is meet.
• Evaluates system performance criteria and demonstrates basic knowledge of common industry concepts and practices to maintain a consistent approach to operational processes and procedures, mitigating risk related to Epic system operations.
• Maintains knowledge of systems advancements and industry best practices. Stays current on training and exams for all applicable Epic certifications.
• Performs on-call duties and provides user support by diagnosing problems and proposing solutions. Contributes to a collaborative support framework that addresses hardware, software, and process issues 24/7, demonstrating excellent customer service, teamwork, and problem-solving abilities.
• Ensures compliance and security by following policies and regulations. Participates in annual training to maintain knowledge of HIPAA, security, and other applicable regulations.
• Ensures compliance and security by following policies and regulations. Participates in annual training to maintain knowledg

Qualifications

Bachelor's degree in Information Technology or a related field and two (2) years of healthcare support experience required. Work experience may substitute for education requirement.

Epic certification in area of support or certification obtained within 12 weeks of completing Epic training with no more than two (2) testing attempts required.

Knowledge / Skills / Abilities

• Ability to be proactive Attention to detail skills
• Dedication to maintaining high standards in system support and security
• Organizational skills Analytical skills
• Written and verbal communication skills Interpersonal skills
• Ability to manage multiple priorities
• Strong project management skills
• Ability to manage/resolve issues affecting healthcare systems

Why Work at UAB Medicine

We are UAB Medicine, Alabama’s largest and most comprehensive health system, recognized nationally for delivering world-class patient care, pioneering research, and cutting-edge medical education. We proudly serve more than 1.2 million patients each year – from every county in Alabama, all 50 states, and many countries around the world. Our network spans numerous hospitals, emergency departments, more than 67 other sites of care, and a team of over 3,100 physicians. Our key facilities include UAB Hospital – ranked the No. 1 hospital in Alabama by U.S. News & World Report and home to the state’s first ACS-verified Level I adult trauma center and only Magnet-designated hospital – along with UAB Hospital-Callahan Eye and five UAB St. Vincent’s hospitals serving central Alabama.

UAB Medicine offers careers across a wide range of practice environments, from our internationally renowned academic medical center and award-winning community hospitals to our primary and specialty care clinics across the state. Whether you’re seeking the fast-paced learning environment of a tertiary care setting or the close-knit environment of a community facility, there’s a place for you on our team where you can become part of a mission-driven organization committed to delivering life-changing care. With nearly every medical specialty represented and unlimited opportunities for growth, you’ll find the right fit for your skills and career goals. We care for you by offering comprehensive, industry-leading benefit packages to support the individual preferences and circumstances of our diverse staff.