Epic Analyst - ClinDoc & Stork

halifaxhealth; Daytona Beach (FL); On-site; USD 85,000 - 110,000; Full time

Job summary

Halifax Health in Daytona Beach, FL seeks an Epic Analyst for ClinDoc & Stork to support and optimize Epic applications in a fast-paced healthcare environment. The ideal candidate has clinical operations experience, Epic end-user or application support background, and preferably Epic certification to lead workflow design, testing, and training across teams.

You will serve as a liaison between end-users, implementation staff, and stakeholders, participate in weekly meetings, and help ensure

Qualifications

• Bachelor's degree preferred.
• Epic certification preferred.
• Experience supporting Epic ClinDoc and Stork in healthcare settings.

Responsibilities

• Act as the main support contact for end-users and resolve issues.
• Collaborate with teams to resolve performance and usability problems.
• Guide design, build, testing, and technical challenges in Epic software.
• Manage system changes per user requests and organizational needs.
• Liaise between end-users, Epic staff and stakeholders to ensure requirements are met.
• Attend weekly project team meetings and communicate with Epic reps.
• Engage business users to understand operational needs and configure workflows.
• Lead training initiatives and support end-users in troubleshooting.
• Review project status with leadership and ensure deliverables and timelines.
• Conduct weekly team meetings to discuss deliverables, issues, budgets and milestones.

Skills

Clinical operations

Epic end-user support

Epic application support

Healthcare environments

Epic certification

Education

Bachelor's degree

Tools

Epic

Job description

Day (United States of America)

Epic Analyst - ClinDoc & Stork

EDUCATION:

A bachelor's degree is preferred.

EXPERIENCE:

• Clinical operations experience
• Epic end-user or application support experience
• Experience supporting clinical applications or healthcare environments.
• Epic certification is preferred.

JOB RESPONSIBILITIES:

• Act as the main support contact for the application's end-users, addressing and resolving any issues that arise.
• Collaborate with various teams to identify and resolve issues impacting application performance and user experience.
• Guide workflow design, system build, and testing, and tackle technical challenges associated with Epic software.
• Manage system changes as per user requests and organizational needs.
• Function as a liaison between end-users, Epic implementation staff, and business stakeholders to ensure system functionality meets business requirements.
• Maintain regular communication with Epic representatives and participate in weekly project team meetings.
• Engage with the business community and end-users to understand operational needs and direct workflow configurations.
• Lead training initiatives and support end-users with troubleshooting and problem-solving.
• Consistently review project status and issues with leadership, ensuring project deliverables and timelines are met.
• Conduct weekly team meetings to discuss project deliverables, shared issues, user concerns, budget, and milestones.

WORKING CONDITIONS:

• Fast-paced office environment.
• After hours, weekend, and holiday work will occasionally be required as determined by the Manager of EPIC IT Clinical Applications to support software/hardware patches, upgrades, downtimes, and potential disasters.
• Work requires regular speed, accuracy, and adeptness to operate a limited range of equipment.
• Work requires handling light and simple weight material and equipment. Visual activity requires the ability to tolerate prolonged periods of close computer screens.

EQUIPMENT / WORK AIDS / LICENSURE:

• Epic certification is preferred and will be required. Candidates will receive comprehensive training at Epic and must complete certification and tests to gain in-depth knowledge of the software.
• Some Epic application analyst roles may require a RN, Pharm. D., Licensed Medical Technologist, or other clinical certification depending on the areas supported.