Epic Analyst - Cadence and Prelude

OrthoCarolina; Charlotte (NC); Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

Paid holidays

Wellness programs

Tuition reimbursement

Job summary

OrthoCarolina is seeking an EPIC Applications Analyst in Charlotte to join the Epic team. The role focuses on building, implementing, maintaining, and optimizing Epic modules to support clinical and business operations.

This mid-level position collaborates with stakeholders and other analysts to ensure regulatory alignment and quality solutions. The position offers hybrid or remote work options and a comprehensive benefits package including holidays, wellness programs, and tuition reimbursement.

Qualifications

• Healthcare IT, clinical informatics, or related field experience preferred.
• Epic or other EHR systems experience preferred.
• Certifications in assigned module(s) preferred or required within 6 months of hire.
• 1-2 years’ work experience in healthcare IT.
• High School diploma is required.

Responsibilities

• Evaluates documented resolutions and analyzes trends to prevent future problems.
• Designs/builds application systems appropriate for users’ needs and organizational goals.
• Collaborates with clinical, operational, and IT teams to gather requirements and troubleshoot issues.
• Provides support for testing of new and upgrading of existing technology.
• Identifies and learns required technology used by the organization.
• Prioritizes and escalates technical problems to IT management.
• Second administrative support for technology used within the organization.
• Documents problem-solving process for staff, including FAQs.
• Applies diagnostic utilities to aid in troubleshooting.
• Performs hands-on fixes as required.

Skills

Practice Management System

EHR

Interpersonal skills

Documentation skills

Training documentation

On-call availability

Education

High School diploma

Job description

At OrthoCarolina, our Epic analysts are considered Application Engineers. The Epic analyst is responsible for the build, implementation, maintenance, and optimization of assigned Epic modules to support clinical and business operations. This role is considered a mid-level position, ideal for professionals with 2–4 years of Epic experience. This analyst position collaborates with operational stakeholders, project managers, and other analysts to deliver high-quality solutions and ensure the Epic system aligns with organizational goals and regulatory requirements. This position can be a hybrid or remote position.

At OrthoCarolina, our team is our greatest asset and the foundation of our success. We are a diverse group of individuals, accountable to each other to uphold the standards of excellence and promote an environment of teamwork throughout the organization. OrthoCarolina has 43 unique care locations with over 1300 professionals who share a common goal to make lives better. Our employees are eligible for a full spectrum of benefits including paid company holidays, wellness programs, and tuition reimbursement. To learn more about Team OC please visit https://www.orthocarolina.com/about-us

We are currently searching for an EPIC Applications Analyst to work with our EPIC team in Charlotte.

The Epic analyst is responsible for the build, implementation, maintenance, and optimization of assigned Epic modules to support clinical and business operations. This analyst position collaborates with operational stakeholders, project managers, and other analysts to deliver high-quality solutions and ensure the Epic system aligns with organizational goals and regulatory requirements. This position can be a hybrid or remote position.

Essential Functions:

• Evaluates documented resolutions and analyzes trends for ways to prevent future problems.

• Design/build application system that is appropriate for users’ needs as well as consistent with the overall design of the organization’s needs.

• Collaborates with clinical, operational, and IT teams to gather requirements, troubleshoot issues, and develop solutions.

• Provides support for the testing of new and upgrading of existing technology as needed.

• Identifies and learns appropriate technology used and required by the organization.

• Prioritizes and escalates technical problems (when required) to IT management.

• Second administrative support for technology used within the organization.

• Documents problem-solving process for other staff. Includes FAQs where appropriate.

• Evaluates documented resolutions and analyzes trends for ways to prevent future problems.

• Applies diagnostic utilities to aid in troubleshooting.

• Performs hands-on fixes as required.

Skills and Abilities:

• Understanding of Practice Management System, EHR (Electronic Health Record), and additional software applications.

• Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.

• Strong documentation skills.

• Able to assist in developing and interpreting technical and application documentation for training and end-user procedures.

• Ability to work on call rotation schedule, including nights and weekends, sometimes with little advanced notice.

Qualifications:

• Minimum of a High School diploma
• 1-2 years’ work experience of experience in healthcare IT, clinical informatics, or related field. Exposure to Epic or other EHR systems preferred.
• Certifications in assigned module(s) is preferred or required within 6 months of hire.

Employee Type

Regular

Qualifications

Skills

Education

Certifications

Language

Work Experience