EPIC AMBULATORY SOLUTIONS ANALYST- MAINTENANCE

OCHIN, Inc.; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

OCHIN, Inc. is hiring a fully remote Epic Ambulatory Solutions Analyst - Maintenance to support EHR operations and maintenance. The role emphasizes resolving complex technical issues, optimizing processes, and aligning technical work with business goals.

The ideal candidate brings 5+ years in Healthcare IT, Epic Ambulatory certification, and strong communication across diverse teams. This remote position supports a national network with travel as needed for Go-Live installations or training.

Qualifications

• Epic Ambulatory certification required.
• Experience as an Epic Applications Analyst in ambulatory environments preferred.
• Healthcare IT experience required.
• Strong communication with technical and non-technical stakeholders essential.
• Data-driven decision making and problem solving expected.

Responsibilities

• Develop, document, and deploy solution features per specs.
• Troubleshoot complex technical issues to optimize system performance.
• Collaborate across departments for implementations and maintenance.
• Create and optimize technical documentation for process improvements.
• Grow skills in technical design, analysis, and system enhancements.
• Other duties as assigned.

Skills

Epic Ambulatory cert

Epic Applications Analyst

Healthcare IT experience

Strong communication

Data-driven

Job description

All Jobs > EPIC AMBULATORY SOLUTIONS ANALYST- MAINTENANCE

EPIC AMBULATORY SOLUTIONS ANALYST- MAINTENANCE Fully Remote Fully Remote EHR Operations

Full-time

MAKE A DIFFERENCE AT OCHIN

OCHIN is a nonprofit leader in health care innovation and a trusted partner to a growing national provider network, delivering the clinical insights and tailored technologies needed to expand patient access, strengthen care teams, and improve the health of rural and medically underserved communities.

We are hiring for a number of new positions to meet increasing demand. When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our vision of good health and well-being for everyone.

At OCHIN, we value the unique perspectives and experiences of every individual and work hard to maintain a culture rooted in our values.

Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 1,200 skilled professionals, working remotely across 49 states. We offer a generous compensation package and are committed to supporting our employees’ entire well-being by fostering a healthy work-life balance and opportunity for professional advancement. We are curious, collaborative learners who strive to live our values every day. OCHIN is excited to support our continued national expansion and the increasing demand for our innovative tools and services by welcoming new talent to our growing team.

Position Overview

The Epic Ambulatory Solutions Analyst-Maintenance supports OCHIN’s mission by leveraging deep technical expertise, strong problem-solving capabilities, and staying current on technological advancements. This position is centered on resolving complex technical issues, optimizing processes, and implementing innovative solutions. Additionally, it involves aligning technical strategies with business objectives and fostering collaboration with non-technical stakeholders to bridge the gap between technology and organizational goals.

Essential Functions

• Develop, document, and deploy solution functionality by building, testing, and maintaining features according to specifications and requirements, while ensuring clear documentation for usability and future reference.
• Troubleshoot, diagnose and resolve complex technical issues using critical thinking and advanced technical skills to ensure optimal system performance and end-user satisfaction.
• Collaborate across departments to support project implementations and address member maintenance issues.
• Drive documentation and knowledge sharing by creating and optimizing technical documentation to support process improvement and alignment across cross-functional teams.
• Skill development and competency growth in technical design, analysis, and system enhancements.
• Other duties as assigned.

Requirements

• Minimum of 5 years of experience in similar or relevant role.
• Work history in Healthcare IT is required.
• Epic EpicCare Ambulatory certification is required.
• The ideal candidate will have at least 5 years of experience as a Certified Epic Applications Analyst, with a minimum of 3 years of experience in Ambulatory build is required.
• Must have strong communication skills – able to communicate with both application and technical team members, as well as end users and SMEs.
• Consistently acts with integrity and accountability.
• Process and detail-oriented, with a strong focus on data-driven decision making.
• Proactive, self-motivated, and solution oriented.
• Prior to moving forward to the team interview, all candidates are required to complete a 50-60-minute competency assessment. The assessment gives us insights into how your strengths, preferences, and work style align with the OCHIN's nine core competencies. Its not about passing or failing—it’s about understanding fit and setting you up for success.

Base Pay Overview

OCHIN uses broadened pay bands to support equitable and market-aligned compensation practices. The final offer will be based on a variety of factors, including relevant skills, certifications, education, experience, training, responsibilities, internal equity, and market data.

Physical Requirements/Work Environment

• Constant interpersonal skills, teamwork, and customer service. Frequent creativity, mentoring, presentations/teaching. Occasional decision making and independent judgment or action.
• Reading, speaking, writing, and understanding English.
• While performing the duties of the job, the employee is regularly required to sit for long periods of time; stand and walk; use hands to finger, handle or feel; reach with hands and arms.
• This position requires a virtual home-office environment, working remotely.
• The role routinely uses standard office equipment such as computers and mobile devices.
• Travel may be required to support OCHIN’s business requirements for Go-Live installations or training which may require travel by air, vehicle, or train.

Work Location and Travel Requirements

OCHIN is a 100% remote organization with no physical corporate office location. Employees work remotely from home and many of our positions also support our member organizations on-site for new software installations. Nationwide travel is determined based on OCHIN business needs. Please inquire during the interview process about travel requirements for this position.

Work from home requirements are:

• Ability to work independently and efficiently from a home office environment
• High Speed Internet Service
• It is a requirement that employees work in a distraction free workplace
• Travel may be required based on business requirements for OCHIN

To keep our colleagues, members, and communities safe, OCHIN requires all employees—including remote employees, contractors, interns, and new hires—to be vaccinated with a COVID-19 vaccine, as supported by state and federal public health officials, as a condition of employment. All new hires are required to provide proof of full vaccination or receive approval for a medical or religious exemption before their hire date.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.