MANAGER, EPIC INPATIENT CLINICAL APPLICATIONS

OCHIN, Inc.; United States; Remote; USD 120,000 - 150,000; Full time

Job summary

The Manager, Epic Inpatient Clinical Applications at OCHIN, Inc. leads the Epic Inpatient program delivery, coordinating project scope, budget, risks, and deployment quality for our national remote team.

In this fully remote role, you’ll mentor staff, oversee process improvements, maintain strong client service, and collaborate with other departments to ensure optimal Epic implementation and ongoing operational excellence.

Qualifications

• Epic certification(s) in one or more inpatient modules is required.
• Minimum 5 years in a similar or relevant role; 8 years preferred.
• Strong customer service mindset and ability to handle challenging situations.
• Proficiency with Microsoft Office applications (Excel, Word); Access is a plus.

Responsibilities

• Oversee the Epic Inpatient Clinical Applications program including scope, budget, risks, and deployment quality.
• Lead and develop a team of analysts; manage onboarding and professional development.
• Track performance against SLAs; monitor ticket metrics and escalations.
• Collaborate with other departments to ensure alignment of processes and systems.
• Identify opportunities for process and quality improvement within OCHIN.
• Maintain communication across the Epic Inpatient team and related departments.
• Manage the clinical wing of the Inpatient team and optimize member support.
• Provide leadership and coordination for Inpatient Clinical Maintenance.

Skills

Epic certification

Leadership

Customer service

Excel proficiency

Tools

Microsoft Excel

Microsoft Word

Access

Job description

All Jobs > MANAGER, EPIC INPATIENT CLINICAL APPLICATIONS

MANAGER, EPIC INPATIENT CLINICAL APPLICATIONS
Fully Remote Remote N/A

Full-time

Description

MAKE A DIFFERENCE AT OCHIN

OCHIN is a rapidly growing national nonprofit health IT organization with two decades of experience transforming health care delivery to drive health equity. We are hiring for a number of new positions to meet increasing demand. When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our mission.

OCHIN provides leading-edge technology, data analytics, research, and support services to nearly 1,000 community health care sites, reaching nearly 6 million patients nationally. We believe that every individual, no matter their race, ethnicity, background, or zip code, should have fair opportunity to achieve their full health potential. Our work addresses differences in health that are systemic, avoidable, and unjust. We partner, learn, innovate, and advocate, in order to close the gap in health for individuals and communities negatively impacted by racism or other structural inequities.

At OCHIN, we value the unique perspectives and experiences of every individual and work hard to maintain a culture of belonging.

Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 800 diverse professionals, working remotely across 46 states. We offer a generous compensation package and are committed to supporting our employees' entire well-being by fostering a healthy work-life balance and equitable opportunity for professional advancement. We are curious, collaborative learners who strive to live our values everyday: leadership, collaboration, excellence, innovation, inclusion, and stewardship. OCHIN is excited to support our continued national expansion and the increasing demand for our innovative tools and services by welcoming new talent to our growing team.

Position Overview

The Manager, Epic Inpatient Clinical Applications oversees the business and project aspects of applications and modules related to Inpatient platform within the OCHIN collaborative. This work entails managing projects to a budget, managing issues and risks, ensuring high-quality deployment, stabilization following install. The Manager of Epic Inpatient Clinical Applications directly manages the implementation, optimization and support of Epic clinical applications and will continually assess and make improvements to the system and to the processes to improve efficiency while judiciously managing the resources of OCHIN and our Members (Service Areas) to continually improve the quality of processes, the information system, and outcomes to our members.

• Ensure that new staff are on-boarded in a methodical, measured manner that prepares them for success
• Assess and develop skills and Individual Development Plans (IDPs) of staff
• Track and measure department, project, and individual performance goals
• Identify potential opportunities for process and quality improvement within OCHIN
• Ensure that team processes are represented on the OCHIN System Map
• Review ticket metrics and ensure team is delivering on SLAs and staying current with assignments
• Intervene and resolve escalations with members as needed
• Lead, motivate, develop, and define positive outcomes for a team of analysts to ensure the Epic Inpatient Clinical Application is appropriately maintained, meeting both organizational and member needs
• Provide leadership, coordination and management of processes and functions for Inpatient Clinical Maintenance
• Manage the clinical wing of the Inpatient team and improve overall support of members through coordination with other Managers, ensuring that all sides of support are aligned and providing the best service
• Maintain and reinforce communication and linkages between the Epic Inpatient Clinical Applications Team and other relevant OCHIN Departments.
• Other duties as assigned.

Requirements

• An Epic certification in at least one to two of the applications are required, as is previous Epic application experience:
• Epic Certification(s): Bugsy, Stork, ASAP, OpTime, Anesthesia, Willow - Inpatient, Willow Ambulatory, EpicCare Inpatient Clinical Documentation
• Minimum of 5 years of experience in similar or relevant role. 8 years of applicable experience desired.
• A keen sense of excellent customer service and how to deliver it effectively in all situations, including those most challenging
• Strong leadership skills, in support of the organization's needs
• Proficiency in Microsoft Excel, Word; Access is a plus

Work Location and Travel Requirements -

OCHIN is 100% remote organization.? Work from home requirements are:

• Ability to work independently and efficiently from a home office environment
• Less than 25% of travel for this role
• High Speed Internet Service
• It is a requirement that employees work in a distraction free workplace
• Travel may be required to support our member organizations on-site based on business requirements for OCHIN
• In alignment with OCHIN's mission and commitment to protecting our workforce and the communities we serve, OCHIN strongly encourages all workforce members,especially those whose role involves travel and in-person engagement, to remain up to date on immunizations, including but not limited to COVID-19 and influenza vaccinations.

We offer a comprehensive range of benefits. See our website for details: https://ochin.org/employment-openings

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Base Pay Overview

OCHIN uses broadened pay ranges to support equitable and market-aligned compensation practices. The final offer will be based on a variety of factors, including relevant skills, certifications, education, experience, training, responsibilities, internal equity, and market data.