EOI - Customer Service Officer (Lifeguard)

Wellington Shire Council; Energy (IL); On-site; USD 34,000 - 49,000; Part time

Benefits offered by this job

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Job summary

Wellington Shire Council is seeking a casual Customer Service Officer (Lifeguard) to deliver safe, welcoming aquatic services across Aqua Energy and rural pools. You will supervise patrons, manage aquatic risk, test water quality and provide professional customer service.

The successful candidate will hold a current Pool Lifeguard Certificate, Level 2 First Aid and CPR, and a Working with Children Check, with the ability to respond confidently to emergencies and work with trainees and staff.

Qualifications

• Current Pool Lifeguard Certificate.
• Current Level 2 First Aid and CPR qualifications.
• Working with Children Check (WWCC).
• Knowledge of pool supervision, aquatic risk, pool equipment and water chemistry requirements.
• Ability to remain alert and respond confidently to emergencies and safety concerns.

Responsibilities

• Actively supervise patrons and enforce pool rules.
• Manage aquatic risk and provide a safe environment for swimmers.
• Test pool water quality in line with regulations and procedures.
• Operate, set up, pack up and store pool equipment correctly.
• Respond promptly to emergencies and safety concerns.
• Provide professional customer service to patrons, schools and colleagues.
• Support trainees and new staff as required.

Skills

Strong communication

Customer service

Public relations

Time management

Calm under pressure

Job description

EOI – Expression of Interest

Customer Service Officer (Lifeguard)

Position No. 767

Casual

Band 3 $42.92

Based within Wellington Shire Council’s Culture and Leisure business unit, this casual role provides an opportunity to help deliver safe, welcoming and professional aquatic services across Aqua Energy and Wellington Shire rural pools.

Are you a qualified and customer-focused lifeguard who can remain alert, communicate clearly and respond confidently to safety issues and emergencies? We are seeking a Customer Service Officer (Lifeguard) to join our casual aquatic team.

As part of the Aqua Energy team, you will supervise patrons and user groups, manage aquatic risk, maintain water quality and provide professional customer service. You will also work collaboratively with colleagues and support trainees and new staff when required.

Key Objectives Of The Role Include

• Actively supervise patrons and user groups and enforce pool rules when required.
• Manage aquatic risk and help provide a safe environment for swimmers.
• Test pool water quality in line with relevant regulations, policies and procedures.
• Operate, set up, pack up, care for and store pool equipment correctly.
• Respond promptly and confidently to emergencies, medical incidents and safety concerns.
• Provide professional customer service to patrons, user groups, members, schools and colleagues.
• Support trainees and new staff and explain relevant procedures when required.

The Successful Candidate Will Need To Demonstrate

• A current Pool Lifeguard Certificate.
• Current Level 2 First Aid and Cardio Pulmonary Resuscitation qualifications.
• A current Working with Children Check.
• Strong communication, customer service and public relations skills.
• The ability to manage time, set priorities and work confidently with limited supervision.
• Knowledge of pool supervision, aquatic risk, pool equipment and water chemistry requirements.

Key Selection Criteria

• Current Pool Lifeguard Certificate, Level 2 First Aid and Cardio Pulmonary Resuscitation qualifications.
• Demonstrated knowledge of pool supervision, aquatic risk, pool equipment and water chemistry requirements.
• Strong communication, customer service and public relations skills.
• Ability to remain alert and respond confidently to emergencies, medical incidents and safety concerns.
• Ability to manage time, set priorities and work independently under general supervision.
• Ability to work collaboratively and support trainees and new staff when required.

Application Process

Applications will be reviewed and interviews conducted monthly.

The pool lifeguard certification and first aid certification are required to be obtained within 14 days after interview at your own expense, otherwise application with be withdrawn.

Why Wellington?

Here at Wellington Shire Council, we have a strong commitment to create a workplace culture that is collaborative, provides work-life flexibility and encourages opportunities for growth and development. We take pride in providing a supportive workplace with great career opportunities for our employees.

Every person at Wellington Shire Council brings their own unique experiences, perspectives and talents to help contribute to our vision of “Happy people, healthy environment and thriving communities”. As one of the largest employers in the region we have a diverse workforce of more than 500 staff who are based throughout the municipality, and we all work together as a team to make a positive impact in our community.

We use award-winning technologies to seek and implement innovative improvements across the organisation. We work hard to position ourselves as a leader in local government, continuously improving our diverse range of services for the betterment of our community.

We offer a rewarding culture of innovation, flexibility and continued learning in a collaborative, supportive environment.

Wellington Shire Council is committed to upholding the Child Safe Standards and associated legislative requirements.

Wellington Shire Council is an Equal Opportunity Employer and is proud to encourage applications from people of different backgrounds, abilities, ages, genders and/or sexual orientations and gender identities. Wellington Shire Council takes climate change and sustainability seriously and is looking to respond proactively and positively to the challenges ahead.

About Wellington

Wellington Shire Council is located in the Gippsland region of the state of Victoria, Australia and is approximately two hours east of Melbourne by road or rail. Many of us dream of a simpler lifestyle, with wide open spaces and no traffic jams. In The Middle of Everywhere, we live that enviable lifestyle every day.

In Wellington Shire you will find a wide range of beautiful environments to explore, with our pristine beaches, picturesque mountain ranges, temperate rainforests, wetlands and plenty of diverse, contrasting spaces to take your breath away.

Whether it’s a stroll along the iconic Ninety Mile Beach, a canoe down the Macalister River or a bush walk through the Alpine National Park, there’s plenty to keep you busy in The Middle of Everywhere! Home to a range of tight-knit communities, you’ll quickly find yourself right at home with the wonderful people that make these towns so special.

From our lively restaurant and café culture to the very best in local produce, you’ll never be short of Sunday brunch ideas and places to try! Eat. Drink. Gippsland Guide | Visit Gippsland

Visit https://themiddleofeverywhere.com.au/ to find out why the Wellington Shire is a great place to live and work.