Environmental Services Shift Manager

ViziRecruiter,LLC.; Pennsylvania; On-site; USD 60,000 - 90,000; Full time

Job summary

PENN Entertainment in Pennsylvania seeks an experienced Housekeeping Supervisor to lead the department in a fast-paced hospitality setting. You will train staff, schedule shifts, manage payroll and expenses, and coordinate maintenance and safety programs while maintaining high cleanliness standards.

This role supervises 50 to 75 employees, reports to the Director, and supports safety and guest satisfaction initiatives across the property.

Qualifications

• Requires Associate/Technical Degree and 3–5 years of related experience or equivalent.
• Ability to respond to inquiries from guests and community members.
• Basic math skills and analytical abilities.
• Intermediate computer knowledge; proficient in Microsoft Office applications.

Responsibilities

• Assist the Director of Housekeeping with day-to-day operations.
• Train, coach, and counsel Housekeeping staff.
• Manage payroll, operating expenses, and weekly forecasts.
• Prepare weekly employee schedules to ensure coverage.
• Oversee supply orders and storage; ensure proper labeling and safety standards.
• Coordinate maintenance and safety programs with HR and Engineering.

Skills

Management experience

Budgeting & forecasting

Microsoft Office

Guest service

Problem solving

Mathematical skills

Education

Associate/Technical Degree

Job description

Introduction

...

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Responsibilities

• Assist the Director of Housekeeping with day-to-day operations. Provide training, coaching, and counseling to all Housekeeping employees.
• Facilitate hiring process, to include interviewing, training, and evaluating job performance. Provide ongoing training and development to all positions.
• Manage administrative duties, including payroll, operating expenses, and weekly forecasting reports.
• Complete weekly employee schedules to ensure coverage of public areas.
• Complete monthly inventory and supply orders. Oversee organization of supply storage areas; ensure proper chemicals dispensing stations are labeled according to HAZCOM standards and are maintained in established high standards.
• Communicate facility information on events and compliance guidelines by conducting pre-shift meetings daily.
• Issue daily assignment checklists. Coordinate all special cleaning projects with supervisors and complete and post monthly and weekly facility project schedule for the department (i.e., window cleaning, hard floor, carpet cleaning, restaurants, and back of the house areas, etc.).
• Maintain key logs according to established standards.
• Conduct daily inspections in public areas to ensure established high standards are met.
• Research and obtain bids for equipment replacement and conduct testing.
• Organize, schedule, and coordinate monthly contract cleaning services (i.e., windows).
• Conduct weekly equipment inspections; report any defects to Engineering team.
• Develop with Human Resources and support safety awareness programs.
• Supervisory responsibility over Housekeeping department.
• Supervise 50 to 75 employees.
• Supervise 50 employees indirectly.

Requirements

• Associate/Technical Degree; 3-5 years of related experience; or equivalent combination of education and experience.
• Must have the ability to respond to common inquiries or complaints from guests and community members.
• Must have the ability to perform basic math skills.
• Must have the ability to identify problems, collect data, analyze, and draw valid conclusions.
• Intermediate computer knowledge; competent in Microsoft Office applications. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
• Walking 35% of the time.
• Sitting 20% of the time.
• Standing 15% of the time.
• Bending and lifting 30% of the time.
• Lifting/moving maximum of 250 lbs.
• Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally.
• Walking and standing are required during the rest of the working day. Length of time of these tasks may vary from day to day and task to task.
• Must be able to bend, stoop, squat, and stretch to fulfill cleaning/inspection tasks.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors, and subordinates
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
• Requires manual dexterity to use and operate all necessary equipment.