Environmental Services - Manager in Training

ZipRecruiter; Pittsfield (MA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in healthcare services is seeking driven individuals for its Manager-In-Training program. This exciting opportunity allows you to learn and grow within a supportive environment, focusing on leadership development, customer service, and operational excellence. You'll receive hands-on training over 16 weeks, preparing you for a fulfilling career in managing housekeeping and related services. With a commitment to employee growth and community impact, this role offers a chance to make a difference while advancing your career. Join a team that values integrity, collaboration, and empowerment!

Benefits

FREE Telemedicine

Employee Assistance Programs

Paid Holidays and Vacation

Employee Stock Purchase Plan

Early Access to Earnings

Training and Development Opportunities

Qualifications

• Demonstrate a positive attitude and follow instructions.
• Utilize leadership skills to accomplish responsibilities independently.

Responsibilities

• Train and supervise staff according to policies and procedures.
• Maintain quality standards and ensure customer service expectations are met.

Skills

Leadership Skills

Customer Service

Basic Computer Skills

Punctuality

Ability to Lift 50 Pounds

Education

High School Diploma or Equivalent

Tools

Web-based Tools

Job description

Job Description

Overview

Who We Are

Healthcare Services Group (HCSG) is an experienced partner managing housekeeping, laundry, dining, and nutritional services within the healthcare market. For over 45 years, we have provided essential services to thousands of healthcare communities across the country. As one of America's Most Trustworthy Companies, we have been recognized for treating our customers and employees fairly and pursuing excellence via an ever-evolving and expanding focus on training and the development of team members at every level.

Our Company Purpose & Values

Our Purpose is Fostering Fulfillment In Communities.

Our Values, Integrity, Collaboration, Empowerment, Passion & Perseverance (aka Grit), influence our decisions and actions both in and out of the workplace.

Who You Are

You are driven, ambitious, have a personal calling for serving people, and desire to positively impact your community. You enjoy collaborating with others, aren't afraid to roll up your sleeves, and go beyond to get the job done. You have a passion and desire to deliver the highest quality customer and employee experience every day.

What We Offer

HCSG offers a comprehensive array of benefits to support our associates and their families' health and well-being. Our goal is to promote welfare and health and enhance our associates' and their families' overall quality of life.

• Benefits - FREE Telemedicine and Prescription Discount Program along with an array of medical, dental, vision, and other supplemental health plans. *Availability based on state.
• Training - We take the development and education of our associates very seriously. Our promotions-from-within philosophy opens the door to a stimulating and robust career with HCSG!
• Employee Assistance Programs - FREE access for employees and their families for health, financial, and family services to support our employees' welfare and mental and physical health.
• Employee Recognition Programs - We strive to recognize employees who live out our Company Purpose and are committed to #GoingBeyond for our Client, Employee, and Community!
• Going Beyond Assistance Fund - A 501(c)(3) nonprofit formed by HCSG to serve as a charitable employer-sponsored disaster relief organization to provide emergency, hardship, and disaster assistance to HCSG employees and their dependents or family members.
• Paid - Holidays and Vacation for eligible employees.
• No More Waiting for Payday - Early access to a portion of your earnings anytime through PNC EarnedIt.
• Employee Stock Purchase Plan - Investment opportunity available to all eligible employees after two years of service.
• Nationwide Opportunities - Transfers are available nationwide -- great for active Military and Family!

Keeping You Safe

• The safety and health of our employees and the communities we serve are our highest priorities.
• Personal Protective Equipment - All employees will be provided and required to wear appropriate PPE for all functions.
• COVID-19 Vaccination - Employees will be required to comply with all policies, as required by State, Local, and/or our Customers.

Why HCSG

At HCSG, you will find a fulfilling, collaborative, committed, stimulating environment structured to help you succeed in serving our communities. We offer engaging opportunities for every phase of your career. HCSG is committed to providing growth and leadership opportunities to see you succeed!

Position Summary

Our exciting Manager-In-Training (MIT) program gives you the opportunity to learn and grow at an established company with over 45 years of experience. As our newest associate, you’ll experience a custom interactive program that will guide you through hands-on and computer-based training, lasting approximately sixteen (16) weeks. The program focuses on different aspects of managing your own account, including:

• General Training & Comprehension - Learn and perform the job assignments of the housekeeper, heavy housekeeper/floor tech, and laundry worker positions, and operate, as well as teach others to operate, a variety of industrial cleaning equipment.
• Leadership Development - Assists in training, quality control, and in-servicing of staff according to policies and procedures and federal/state requirements.
• Policies & Procedures - Learn to provide leadership, support, and guidance to ensure that quality standards, inventory levels, safety guidelines, and customer service expectations are met, including following current applicable federal, state, and local standards, in line with our established policies and procedures to ensure quality housekeeping services at all times.
• Reporting - Train in maintaining records of income and expenditures, supplies, personnel, and equipment in report format for delivery to HCSG and Facility management.
• Training - Responsible for all training, quality control, and in-servicing staff to meet HCSG standards, including touring various areas at the facility several times per day to assess work quality using QCIs for documentation.
• Leadership - Learn to handle managerial responsibilities such as payroll submission, staffing, coaching, discipline, purchasing, inventory maintenance, and budgeting.

• Communication - Effectively communicate directives from client managers, building occupants, and administrators to HCSG staff.

• Safety - Use protective gear appropriately. Responsible for the safe and proper handling of cleaning solutions, adhering to all safety precautions. Report equipment or product needs or malfunctions promptly. Ensure standards, safety, and quality guidelines are met. Follow infection control and universal precautions policies and procedures to maintain a sanitary environment. Follow proper reporting, isolation, and handwashing procedures.

• Punctuality - Maintain consistent attendance and punctuality. Complete cleaning tasks according to schedule. Respond promptly to the paging system.

• Customer Experience - Positively represent HCSG by following instructions, being courteous, and cooperative with staff and client personnel.

• Experience - Maintain positive, tactful interactions with staff and facility guests.

Qualifications

• Demonstrate a positive attitude, follow instructions, and perform routine tasks daily.
• Utilize leadership skills after training to accomplish responsibilities independently and safely.
• High school diploma or equivalent required.
• Basic computer skills for record-keeping and reporting, including web-based tools.
• Must be punctual and reliable.
• Compliance with COVID-19 Vaccination Policies, as required by law or client policies.
• Ability to lift/carry and push/pull up to 50 pounds, and stand, sit, bend, and walk for extended periods.
• Ability to perform routine, repetitive tasks continuously.
• Work around food and cleaning products.
• Residence within the service area.

HCSG is proud to be an equal opportunity employer committed to all employees and applicants regardless of race, color, religion, sex, national origin, age, disability, veteran status, or other protected classes. We also comply with applicable laws governing nondiscrimination and equal opportunity in every location where we operate.