Customer Operations Vendor Supervisor (Remote)

Mindr; United States; Remote; USD 52,000 - 68,000; Full time

Job summary

An innovative company is seeking a Customer Operations Vendor Supervisor to enhance vendor performance and ensure excellent customer experiences. This role involves leading vendor relationships, strategizing improvements, and collaborating with various teams to meet key performance indicators. Join a dynamic workplace recognized for its commitment to growth and employee satisfaction, where your contributions will drive positive change and support responsible living. If you have a passion for leadership and customer service, this opportunity is perfect for you.

Benefits

401(k)

Health Benefits

Vision Benefits

Paid Holidays

PTO

Ongoing Training

5% Bonus Potential

Qualifications

• 2-4 years of leadership experience in customer support or vendor management.
• Proficient in Microsoft Office and strong communication skills.

Responsibilities

• Manage day-to-day relationship with third-party BPO vendor.
• Monitor vendor performance and provide coaching and feedback.
• Collaborate with leadership to improve customer experience.

Skills

Leadership

Communication Skills

Analytical Thinking

Problem Solving

Process Improvement

Microsoft Office Proficiency

Education

High School Diploma or GED

Job description

Job Category: Customer Service

Requisition Number: CUSTO001463

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• Posted: May 7, 2025
• Full-Time
• Remote

Locations

Showing 1 location

Remote-US
Remote, USA

Description

Who We Are:
At Intoxalock, a member of the Mindr family of brands, we are dedicated to being a force for good. We provide substance use safety, detection, and monitoring products and services that help people live responsibly and keep communities safe.

Always aware. Always Guiding. Never Restricting or judging.

What You’ll Be Doing

The Customer Operations Vendor Supervisor manages the day-to-day relationship with our third-party BPO vendor. This involves monitoring vendor performance, providing coaching and feedback, promoting growth, collaborating with leadership, participating in meetings, and demonstrating servant leadership. The goal is to elevate vendor performance, achieve excellent experiences, and meet/exceed key performance indicators.

• Lead, inform, and communicate vendor performance to surpass key performance indicators.
• Assess performance regularly to strategize improvements in quality and productivity.
• Conduct weekly business reviews with vendor leadership to review performance and provide feedback.
• Collaborate with vendor leadership to propose solutions for challenges and suggest enhancements for customer experience, quality, and efficiency.
• Provide performance updates to Mindr leadership, highlighting achievements and improvement plans.
• Maintain knowledge of our products, services, and regulatory requirements for accurate customer support.
• Partner with Workforce Management, Quality Assurance, and Training teams to support vendor goals.
• Participate in supervisor training and developmental programs.
• Meet or exceed metrics for Customer Support Operations Supervisors.
• Perform other duties as required by leadership.

What You’ll Bring to the Table:

• High School Diploma or GED, plus 2-4 years of leadership experience, preferably in customer support or vendor management.
• Excellent communication skills, proficiency in Microsoft Office, and adaptability.
• Strong analytical and critical thinking abilities.
• Effective problem solving and process improvement skills.

Why work for us?

Here are some reasons why we are a Top Workplace:

• Salary range: $52,700 - $68,000 annually + 5% bonus potential + 401(k) + benefits.
• Largest interlock provider in the nation, committed to responsible living and driving.
• 2023 Top Workplace Award and 2024 Best Place for Working Parents.
• Growth-oriented with over 10% annual growth, doubling employee size recently.
• Benefits include health, vision, 401(k), paid holidays, PTO, ongoing training, and more.

Equal Opportunity Employer

We practice equal employment opportunity, ensuring fair treatment for all applicants and employees regardless of race, religion, color, veteran status, national origin, disability, age, gender identity, sexual orientation, sex, or genetic information. For more information, review the "Know Your Rights" notice from the Department of Labor.