Environmental Customer Service Coordinator

ZipRecruiter; Indianapolis (IN); On-site; USD 45,000 - 75,000; Full time

Job summary

A leading company in environmental services seeks a dedicated individual to manage customer accounts effectively. The role involves ensuring compliance, enhancing sales, and fostering strong client relationships. Ideal candidates will possess a degree in Environmental Science and experience in relevant sectors.

Benefits

Flexible work environment

Opportunities for professional growth

Qualifications

• Min 2 years in environmental, manufacturing, industrial, or customer service sectors.
• Computer proficiency and understanding of DOT and RCRA regulations required.

Responsibilities

• Handle customer inquiries and maintain updated customer records.
• Increase revenue through inside sales and coordinate workflow.
• Review waste profile forms and ensure compliance with regulations.

Skills

Interpersonal skills

Decision-making

Writing skills

Organizational skills

Multitasking

Education

4-year degree in Environmental Science

Associate's Degree plus 2 years relevant experience

Job description

Primary Purpose: Service customer accounts using the following responsibilities and functions.

Essential Functions and Requirements:

• Ensure health & safety as the top priority by following policies and acting safely at all times.
• Maintain regulatory understanding of generator requirements.
• Handle customer inquiries regarding services, costs, and paperwork.
• Build sustainable relationships and trust with customers through routine communication.
• Review, revise, and complete waste profile forms, including SDS review and RCRA Hazardous Waste Code selection; submit wastestream approval.
• Develop basic chemical knowledge related to waste types and disposal options.
• Use available tools to conduct research and collaborate cross-functionally to solve problems.
• Coordinate with teams to assign workflow appropriately.
• Follow up on approvals to ensure timely scheduling.
• Review, print, and send quotes; obtain signed copies.
• Submit samples with documentation for testing as needed.
• Review billing for accuracy and resolve discrepancies.
• Maintain updated customer records.
• Provide or develop innovative solutions.
• Know when to escalate issues.
• Increase revenue through inside sales in the assigned territory, working closely with sales teams.
• Secure disposal outlets for waste, including approvals, pricing, and logistics.
• Perform profit and cost analysis to optimize disposal methods and increase margins.
• May service customers until 5:00 pm MT/PT.
• Process waste orders and complete shipping paperwork.
• Facilitate customer tours of Heritage facilities upon request.
• Handle non-conforming waste issues promptly, including manifest discrepancies.
• Perform other duties as assigned.
• Travel up to 10%, including yearly trips to territories.

Note: Heritage values each employee's contribution and expects flexibility and service orientation beyond primary duties.

Education: 4-year degree in Environmental Science or related field; or an Associate's Degree plus 2 years relevant experience.

Experience: Minimum 2 years in environmental, manufacturing, industrial, or customer service sectors.

Knowledge and Abilities: Strong interpersonal, decision-making, writing, organizational, and multitasking skills; patience under pressure; computer proficiency; understanding of DOT and RCRA regulations; regular attendance required. A post-offer drug screen is mandatory. EEO including/veteran status is supported.