Entry : Lift Experience Team Member

Vail Resorts; Newbury (MA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Free passes for employees

Employee discounts on lodging, food, &

401(k) Retirement Plan

Employee Assistance Program

Excellent training and development

Referral Program

Job summary

Vail Resorts is hiring for winter seasonal roles across our lifts and ticket checks. You will help ensure safe loading and unloading, provide excellent guest service, and work outdoors in mountain conditions.

No prior lift experience is required as training is provided. Roles include lift operators and ticket checkers, with both full-time and part-time shifts. Competitive hourly pay and employee perks are included.

Qualifications

• No experience is required; training provided for lift experience roles.
• Must be able to work outdoors in all weather conditions.
• Must be able to work weekends and holidays as needed.
• Must be able to communicate fluently in English.
• Must be able to lift up to 40 lbs.

Responsibilities

• Operate Lift Operator duties to ensure passenger safety and smooth loading/unloading.
• Maintain lift safety and set up maze as required.
• Notify maintenance/dispatch of repairs or issues promptly.
• Coordinate with Lift Maintenance for equipment operation and safety.
• Support ticket scanning and guest service as needed.
• Follow all safety policies and procedures.

Skills

Customer service

Safety awareness

English fluency

Outdoor work

Job description

Now hiring for winter 2026/27 - Cooks, Drivers, Instructors & more.

Select how often (in days) to receive an alert: Create Alert

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

Employee Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

The Lift Experience Team’s mission is to provide employees and guests with a seamless end-to-end experience from maze entrance to lift unloading assigned as either a Lift Operator or a Ticket Checker. As a Lift Experience team member, you are the copilot and concierge responsible for the safe operation of a multi-million-dollar machine. You are responsible for the safety and friendly, and efficient travel of our guests and fellow teammates as they navigate premier mountain terrain. Come enjoy the season in a career full of having and providing an Experience of a Lifetime again and again.

Job Specifications:

• Starting Wage: $20/hr
• Employment Type: Winter Seasonal 2026/2027
• Shift Type: Full Time and Part Time hours available
• Weekends and Holidays as needed
• Minimum Age: At least 18 years of age
• Skill Level: Entry Level
• Housing Availability: No

Job Responsibilities:

• Lift Operator Responsibilities:
  • Continuously monitor the safety of passengers while providing instruction and customer service in the safe loading and unloading of lifts; manage the speed of lift as needed
  • Operate lift to ensure that optimal chair capacity is achieved as determined by Lift Experience guidelines and performance reporting
  • Proactively notify maintenance/dispatch of repair or maintenance needs
  • Work closely with the Lift Maintenance department to learn the proper operation of lift equipment
  • Implement emergency procedures as required, including contacting Patrol
  • Ensure lift is ready for operations prior to set up of maze; set up/disassemble lift maze daily according to maze standards
  • Follow and perform all company and departmental policies and procedures
  • Maintain a safe work area and cleanliness of lift shacks; remove trash when necessary
  • A Lift operator team member is a flexible employee within the Lift Experience department who takes on additional training to support ticket scanning
  • Other duties as assigned
• Ticket Checking Responsibilities:
  • Deliver premium guest service by providing information and assistance with a smile
  • Validate tickets to ensure our guests have their own valid product before loading our lifts
  • Work cooperatively with Lift Operators and other teams to ensure lift lines are safely managed and lifts are loaded efficiently
  • Maintain and secure departmental equipment - scan devices, radios, etc.
  • Escalate issues to leadership as they arise, from safety to products
  • Other duties as assigned

Job Requirements:

• No experience is necessary, we train all lift experience team members (including returnees)
• Must be able to make quick decisions/use considerable judgment regarding safety as well as multitask and anticipate issues
• Must be physically capable of assisting guests while loading lifts; may lift up to 40 lbs
• Must be able to work outdoors in all types of inclement weather, standing and moving for entire shift on potentially slippery or uneven surfaces.
• Must be able to work weekends and holidays as needed
• Must be able to work a minimum of 2 days per week
• Must be able to handle high guest volumes in a professional manner
• Must be willing to perform alternate functions from time to time, both within and outside of the assigned area, particularly during peak periods such as holiday weekends
• Must be able to communicate fluently in English
• Must be able to work outdoors in all types of inclement weather, standing and moving for entire shift on potentially slippery or uneven surfaces. · May need to provide some of their own gear
• Must adhere to safety standards and procedures. Be Safe is our number one value!

The expected pay range is$20/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Nearest Major Market: Concord
Nearest Secondary Market: Manchester
Job Segment: Entry Level