Entry-Level Warranty Specialist — Claims & Customer Care

Welbilt Inc.; Parsons (TN); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Competitive wage

Healthcare (medical, dental, vision)

401(k) savings plan

Wellness Program

Employee Assistance Program

Training and Development

Tuition Assistance

Holiday Pay opportunities

Employee discounts

Paid Time Off (PTO)

On-the-job training and skills develop

Job summary

Kolpak is seeking an Associate Warranty Specialist in Parsons, Tennessee, to process warranty claims, analyze labor/part claims for legitimacy, and support service operations under supervision. You will escalate issues as needed and help ensure compliance with warranty guidelines.

The role is entry-level, requiring basic interpersonal skills and a readiness to learn established processes. Reporting to the Senior Director of Service, it emphasizes accuracy, timely data entry, and a team-focused

Qualifications

• High school diploma or equivalent with a minimum of 1 year experience in customer service or technical service experience
• Familiar with MS Office applications; ability to operate all related equipment for the role
• Customer oriented; capable of effectively dealing with all levels of internal and external contacts
• Effective communications and interpersonal skills
• Basic planning and problem solving/analytical skills
• Able to function in a fast-paced environment coping with frequent changes, delays or unexpected events
• Must be able to sit for long periods of time; must be able to lift 25 pounds
• Typical office environment; Ability to wear all Personal Protective Equipment (P.P.E.) required.

Responsibilities

• Provide field service support through timely and accurate processing of claims (installations, PM's, labor, parts, and product improvements).
• Manage work in process (WIP) levels to agreed KPIs including accurate speed of claim data entry consistent with policy and procedures.
• Respond to customer inquiries through email, written, or phone in a timely mainly.
• Complete other related assigned tasks.

Skills

Customer service

Interpersonal skills

Communication

Problem solving

Basic data entry

Teamwork

MS Office

Education

High School Diploma or equivalent

Tools

MS Office

Job description

Kolpak is seeking an Associate Warranty Specialist in Parsons, Tennessee, to process warranty claims, analyze labor/part claims for legitimacy, and support service operations under supervision. You will escalate issues as needed and help ensure compliance with warranty guidelines.

The role is entry-level, requiring basic interpersonal skills and a readiness to learn established processes. Reporting to the Senior Director of Service, it emphasizes accuracy, timely data entry, and a team-focused