In-Store Customer Experience Specialist - Warranty & Claims

Electronic Express; Tennessee; On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Paid Time Off

Employee Discount

Health Insurance

Job summary

Electronic Express in Tennessee is seeking a Customer Service Specialist to deliver outstanding service to our customers in person at our main office. This full-time role emphasizes accurate data entry, issue resolution, and efficient handling of warranty and service claims.

The ideal candidate has a high school diploma, strong organizational skills, and should be able to work a scheduled shift, lift merchandise if needed, and use Microsoft Office to manage records.

Qualifications

• High School Diploma or equivalent required.
• 1-2 years of customer service experience preferred in retail or service environment.
• Familiarity with Microsoft Office applications.

Responsibilities

• Provide exemplary customer service, enhancing customer satisfaction and loyalty.
• Assist in managing and resolving customer claims and inquiries in a timely manner.
• Enter and track customer warranty and service claims accurately.
• Support a smooth operational flow in a fast-paced work environment.
• Coordinate effectively with service technicians for dispatching and follow-ups.
• Perform accurate data entry related to customers and their transactions.
• Handle billing tasks associated with manufacturer claims and warranties.

Skills

Customer service

Education

High School Diploma

Tools

Microsoft Office

Job description

Electronic Express in Tennessee is seeking a Customer Service Specialist to deliver outstanding service to our customers in person at our main office. This full-time role emphasizes accurate data entry, issue resolution, and efficient handling of warranty and service claims.

The ideal candidate has a high school diploma, strong organizational skills, and should be able to work a scheduled shift, lift merchandise if needed, and use Microsoft Office to manage records.