Entry Level System / Network Support Technician

Entech.net; Dothan (AL); On-site; USD 22,041 - 26,174; Full time

Benefits offered by this job

Health, Vision, Dental, Life Insurance

401k with Match

Professional Development Reimbursement

Paid Holidays, Paid Time Off, Paternal Leave

Job summary

A technology solutions company is seeking an Entry Level System / Network Support Technician in Dothan, Alabama. The role involves supporting business networks both remotely and on-site, providing excellent customer service, and requires certifications such as CompTIA A+. The position offers benefits including health insurance and 401k with match.

Qualifications

• A+, Net+, Server+ required or 1 year professional IT experience.
• Must be a team player and organized.
• In-depth pre-employment background investigation and drug test required.

Responsibilities

• Assist team members in supporting small and medium scale business networks.
• Provide customer service and apply IT technical knowledge.
• Resolve issue tickets in a timely manner.

Skills

Advanced knowledge and experience in VMware environments

Desktop support expertise

Excellent customer service and phone skills

Love for technology and IT solutions

Education

CompTIA A+, Net+, Server+ or 1 year professional IT experience

Job description

Overview

Entech Culture:

Looking for a great place to work? Entech offers an awesome culture that fosters teamwork, personal and professional development. Remote work opportunities, paid team building events (bowling, escape rooms, Office Olympics), reimbursement for IT certifications, and a work atmosphere that encourages growth are just some of the culture benefits of Entech.

Job Summary:

This position requires you to be at our DOTHAN, Alabama location.

Responsibilities

• Entech\'s Entry Level System / Network Support Technicians will assist other team members in supporting small and medium scale business networks, both remotely and on-site.
• Work with other departments to deliver comprehensive IT solutions to issues that may arise.
• Provide customer service and apply IT technical knowledge/skills.
• Remote Support of a wide range of clients using remote support tools
• Resolve issue tickets in a timely manner
• Assist other team members in projects
• Server troubleshooting in virtual environments
• Basic networking including cabling and basic network deployment tasks
• Help monitor backup, security, and other IT solution tools

Qualifications

• Advanced knowledge and experience in VMware environments
• Mastery of desktop support and ability to knowledge share with other team members
• Excellent customer service and phone skills
• Love for technology and IT solutions
• A+, Net+, Server+ required or 1 year professional IT experience

Other Requirements

• Team player
• Ability to stay organized in a high paced environment
• Great customer service and communication skills
• In-depth pre-employment background investigation and drug test required

Benefits

• Health, Vision, Dental, Life Insurance
• 401k with Match
• Professional Development Reimbursement
• Paid Holidays, Paid Time Off, Paternal Leave
• Remote Work options available after 90 days

Benefit Conditions

• Waiting period may apply
• Only full-time employees eligible

Job Details

• Job Types: Full-time, Contract, Temporary, Internship
• Salary: $16.00 - $19.00 per hour
• Schedule: 8 hour shift
• Experience: IT Support: 1 year (Preferred); Customer service: 1 year (Preferred)
• License/Certification: CompTIA A+ Required

Apply today to learn more about Entech. We look forward to hearing from you!