(Entry-Level) Support Specialist - Flexible Schedule

spadepartners; United States; Hybrid; USD 35,000 - 55,000; Full time

Benefits offered by this job

Remote work

Flexible scheduling

Weekly pay with bonus opportunities

Structured onboarding

Mentorship and development

Advancement opportunities

Support from a remote team

Growth-focused culture

Meaningful client relationships

Job summary

spadepartners is seeking people-focused individuals to help families understand and access protection options. This fully remote role involves meeting clients virtually, guiding them through available options, and providing ongoing support.

You will join a collaborative remote team with structured onboarding, mentorship, and opportunities for advancement. Training is provided; work eligibility in the US or Canada is required.

Qualifications

• Ability to work effectively in a remote setting.
• Legally eligible to work in the United States or Canada.
• Experience in customer service, sales, financial services, or insurance is helpful but not required.
• Willingness to participate in training and ongoing development.

Responsibilities

• Meet with clients virtually by Zoom or phone.
• Review benefit options in an easy-to-understand manner.
• Answer questions and help clients make informed decisions.
• Assist with applications and required documentation.
• Maintain accurate digital records and follow-up notes.
• Provide ongoing support throughout the client experience.
• Participate in training, coaching, and team development.
• Collaborate with leadership to improve service and client satisfaction.

Skills

Strong communication

Customer service

Time management

Remote work mindset

Coaching-oriented

Leadership interest

Tools

Zoom

Email

Online systems

Job description

We are a people-focused organization dedicated to helping individuals and families better understand and access the protection available to them. For more than six decades, our team has worked with members of unions, associations, and communities throughout Canada and the United States.

Our approach is centered on service, education, and long-term relationships. We also believe that strong client experiences begin with strong teams, which is why we place a major emphasis on training, mentorship, professional development, and opportunities for advancement.

This is an environment for individuals who want more than a routine job. It is designed for people who are motivated to learn, build valuable communication skills, and grow into greater levels of responsibility over time.

What You’ll Be Doing

You’ll work directly with individuals and families who have expressed interest in learning more about their available benefit options.

Rather than making traditional cold calls, you’ll connect with people who have already requested information, schedule virtual meetings, answer questions, and guide them through the process in a clear and professional way.

Your responsibilities will include:

• Meeting with clients virtually by Zoom or phone

• Reviewing available benefit options in an easy-to-understand manner

• Answering questions and helping clients make informed decisions

• Assisting with applications and required documentation

• Maintaining accurate digital records and follow-up notes

• Providing ongoing support throughout the client experience

• Participating in training, coaching, and team development

• Working closely with leadership to improve service and overall client satisfaction

What Makes Someone Successful Here

We’re looking for individuals who are dependable, professional, and comfortable communicating with people from different backgrounds.

You may be a strong fit if you are:

• Confident and personable when speaking with others

• Organized and capable of managing your own schedule

• Self-motivated in a remote work environment

• Patient, attentive, and service-oriented

• Open to coaching and continuous improvement

• Interested in developing leadership and communication skills

• Comfortable using technology such as Zoom, email, and online systems

Previous experience in customer service, sales, financial services, or insurance can be helpful, but it is not required. Training and ongoing support are provided.

Applicants must be legally authorized to work in Canada or the United States.

What We Provide

• 100% remote work environment

• Flexible scheduling

• Weekly pay with performance-based bonus opportunities

• Structured onboarding and training

• Ongoing mentorship and professional development

• Opportunities for advancement into leadership

• Support from an experienced remote team

• A collaborative culture focused on growth, accountability, and service

• The opportunity to build meaningful relationships while helping families protect what matters most