Entry-Level Service Advisor Trainee - Growth & Training

Livermore Lincoln; Livermore, Northern (CA, KY); Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

Employee discounts

Free College Education courses

Training

Great growth opportunities

Job summary

Livermore Ford Lincoln Alfa Romeo Maserati is seeking a motivated, customer-focused individual to join our Service Department as an Entry‑Level Service Advisor Trainee / Porter. This role offers hands‑on training and mentorship to grow into a Service Advisor.

We promote from within and provide ongoing training, a supportive team, and opportunities to work with Ford, Lincoln, Alfa Romeo, and Maserati brands. Benefits include employee discounts, education courses, and advancement opportunities.

Qualifications

• Strong customer service and communication skills.
• Positive attitude and willingness to learn.
• Professional appearance and demeanor.
• Ability to work in a fast-paced environment.
• Team-oriented mindset.
• Valid California driver's license with a clean driving record.
• Ability to operate both automatic and manual transmission vehicles.

Responsibilities

• Greet customers in a friendly and professional manner.
• Assist with vehicle check-in and service lane organization.
• Move customer and dealership vehicles safely throughout the property.
• Maintain cleanliness and organization of the service drive and customer waiting areas.
• Deliver completed vehicles to customers and assist with vehicle pick-up.
• Perform vehicle walk-arounds and basic inspections.
• Assist technicians and service advisors with daily operations.
• Shuttle vehicles as needed.
• Support the service team in providing an exceptional customer experience.
• Learn dealership service processes and procedures.
• Shadow experienced Service Advisors.
• Assist with appointment scheduling and customer communications.
• Learn how to create repair orders and document customer concerns.
• Develop knowledge of maintenance recommendations and repair services.
• Learn manufacturer maintenance schedules for Ford, Lincoln, Alfa Romeo, and Maserati.
• Build communication and sales skills necessary to become a Service Advisor.

Skills

Customer service

Communication skills

Positive attitude

Professional appearance

Team-oriented

Valid California driver's license

Automatic transmission

Manual transmission

Job description

Livermore Ford Lincoln Alfa Romeo Maserati is seeking a motivated, customer-focused individual to join our Service Department as an Entry‑Level Service Advisor Trainee / Porter. This role offers hands‑on training and mentorship to grow into a Service Advisor.

We promote from within and provide ongoing training, a supportive team, and opportunities to work with Ford, Lincoln, Alfa Romeo, and Maserati brands. Benefits include employee discounts, education courses, and advancement opportunities.