Entry-Level SaaS Support Engineer (Cloud & API)

Drata; United States; Hybrid; USD 21,852 - 28,565; Full time

Benefits offered by this job

Stock equity

Up to 100% employer-paid medical premiums

Pension plan

Paid parental leave

Professional development stipends

Flexible vacation policy

Job summary

Drata is seeking an Associate Technical Support Engineer in the United States to join our Customer Support team. You will provide first- and second-line technical support for users of the Drata platform, collaborating with engineers, product, and customer success teams.

This entry-level role requires excellent communication skills, a dedication to customer success, and a foundational understanding of SaaS technology. You’ll receive a competitive salary and an array of benefits including shared equity, health premiums, and professional development opportunities.

Qualifications

• Two years of professional experience in SaaS support or IT desk.
• Exceptional communication abilities, both written and verbal.
• Foundational understanding of cloud-native systems and API structures.

Responsibilities

• Act as the primary interface for incoming support inquiries.
• Provide support for Tier 1 and Tier 2 complexities.
• Analyze and remedy concerns regarding platform functionality.

Skills

Communication

Problem-solving

Customer service

SaaS support

API knowledge

Cloud systems

Education

Experience in a SaaS support or IT environment

Tools

Intercom

Jira

Job description

Drata is seeking an Associate Technical Support Engineer in the United States to join our Customer Support team. You will provide first- and second-line technical support for users of the Drata platform, collaborating with engineers, product, and customer success teams.

This entry-level role requires excellent communication skills, a dedication to customer success, and a foundational understanding of SaaS technology. You’ll receive a competitive salary and an array of benefits including shared equity, health premiums, and professional development opportunities.