Entry-Level Photonics Support Engineer: Innovate & Learn

Thorlabs; Georgia; Hybrid; USD 62,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Company paid life insurance

Generous PTO package

401(k) plan

Tuition reimbursement

Job summary

A leader in photonics technology is seeking a Photonics Support Engineer I to provide entry-level technical support and assist customers with product solutions. The role involves troubleshooting, customer interaction, and collaboration with support teams globally. Ideal candidates should have a degree in physics or engineering and some lab experience. The position offers exposure to various applications within the photonics industry and a benefits package including medical insurance and a 401(k) plan. Expected salary range is between $62,000 and $70,000 annually.

Qualifications

• Entry level to 3 years of Photonics product and applications support experience.
• Lab experience with optics, mechanics, lasers, or electrical components is a plus.

Responsibilities

• Provide technical support via phone, web chat & email to customers worldwide.
• Interface with multiple support teams around the world.
• Develop and provide customized solutions for customers.

Skills

Knowledge of Photonics and Laser Technology

Strong communication proficiency

Ability to multitask

Attention to detail

Education

BSc, MSc or PhD in Optics, Physics or Engineering

Job description

A leader in photonics technology is seeking a Photonics Support Engineer I to provide entry-level technical support and assist customers with product solutions. The role involves troubleshooting, customer interaction, and collaboration with support teams globally. Ideal candidates should have a degree in physics or engineering and some lab experience. The position offers exposure to various applications within the photonics industry and a benefits package including medical insurance and a 401(k) plan. Expected salary range is between $62,000 and $70,000 annually.