Entry-Level Personal Banker: Training, Growth & WOW Service

City-National-Bank-; Miami (OK); On-site; USD 32,000 - 46,000; Full time

Job summary

City National Bank and Trust in Miami, OK is seeking a Personal Banker. This entry-level role focuses on developing foundational knowledge and skills for personal banking while delivering exceptional customer service in alignment with our core values of Integrity, Teamwork, and WOW Customer Experience.

During the Entry Level period, Personal Bankers undergo training and development, with performance requirements to transition to full Personal Banker status.

Qualifications

• One year of previous related experience in sales, customer service, cash handling, bank or financial service provider or college hours.
• Military experience considered, veterans welcomed, bilingual is a plus.
• Proficiency with Microsoft products, general computer skills, and basic math skills.
• Ability to work flexible or extended hours with consistent attendance and punctuality.
• Strong customer service focus with effective problem-solving skills and the ability to maintain composure under pressure.
• Self-motivated, goal-oriented, and a team player with strong interpersonal and sales aptitude.

Responsibilities

• Successfully complete the Personal Banker Training Checklist, including all assigned learning modules and skill assessments.
• Develop and expand customer growth through daily prospecting and follow-up activities.
• Provide WOW customer experiences in all interactions, maintaining standard operating procedures and compliance with all bank policies.
• Effectively cross-sell and market bank products and services to customers and prospects.
• Protect customer confidentiality and privacy while practicing branch security procedures.
• Participate in daily branch operations, gaining proficiency in various areas of personal banking.
• Actively log customer interactions and follow-ups into Synapsys with detailed notes.
• Embody CNB's values by prioritizing Integrity, fostering Teamwork, and creating WOW moments for customers and colleagues.

Skills

Sales experience

Customer service

Problem solving

Teamwork

Bilingual (plus)

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

City National Bank and Trust in Miami, OK is seeking a Personal Banker. This entry-level role focuses on developing foundational knowledge and skills for personal banking while delivering exceptional customer service in alignment with our core values of Integrity, Teamwork, and WOW Customer Experience.

During the Entry Level period, Personal Bankers undergo training and development, with performance requirements to transition to full Personal Banker status.