Entry-Level Personal Banker: Grow Your Customer Base

City National Bank and Trust; Enid (OK); On-site; USD 28,000 - 40,000; Full time

Job summary

City National Bank and Trust in Enid, OK is seeking an entry-level Personal Banker to build foundational knowledge in personal banking while delivering outstanding service. During training, you will complete modules, grow the customer base, and work toward meeting sales goals while upholding our core values of Integrity, Teamwork, and WOW Customer Experience.

This role develops skills across branch operations and cross-selling, with a pathway to full Personal Banker status as you demonstrate

Qualifications

• One year of previous related experience in sales, customer service, cash handling, bank or financial service provider or college hours.
• Proficiency with Microsoft products, general computer skills, and basic math skills.
• Ability to work flexible or extended hours with consistent attendance and punctuality.
• Strong customer service focus with effective problem-solving skills and the ability to maintain composure under pressure.
• Self-motivated, goal-oriented, and a team player with strong interpersonal and sales aptitude.

Responsibilities

• Successfully complete the Personal Banker Training Checklist, including all assigned learning modules and skill assessments.
• Develop and expand customer growth through daily prospecting and follow-up activities.
• Provide WOW customer experiences in all interactions, maintaining standard operating procedures and compliance with all bank policies.
• Effectively cross-sell and market bank products and services to customers and prospects.
• Protect customer confidentiality and privacy while practicing branch security procedures.
• Participate in daily branch operations, gaining proficiency in various areas of personal banking.
• Actively log customer interactions and follow-ups into Synapsys with detailed notes.
• Embody CNB’s values by prioritizing Integrity, fostering Teamwork, and creating WOW moments for customers and colleagues.

Skills

Customer service

Sales aptitude

Cash handling

Interpersonal skills

Problem solving

Education

High School diploma or equivalent

Alignment with City National Bank values

Tools

Microsoft Office

Job description

City National Bank and Trust in Enid, OK is seeking an entry-level Personal Banker to build foundational knowledge in personal banking while delivering outstanding service. During training, you will complete modules, grow the customer base, and work toward meeting sales goals while upholding our core values of Integrity, Teamwork, and WOW Customer Experience.

This role develops skills across branch operations and cross-selling, with a pathway to full Personal Banker status as you demonstrate