Entry-Level Personal Banker & Teller Specialist

First American Bank; Chicago (IL); On-site; USD 38,000 - 52,000; Full time

Job summary

First American Bank in Chicago seeks an Associate Personal Banker to join the Retail Banking Department. This entry-level, non-exempt role supports branch operations, delivering professional customer service across Teller and Banker functions.

You will handle cash transactions, assist in issue resolution, identify opportunities to connect customers with banking products, and help open/close accounts while adhering to policies and procedures.

Qualifications

• Minimum six months of customer service/retail experience required.
• Ability to handle cash transactions and proficient in working with US currency.
• Professional communication with internal and external contacts.

Responsibilities

• Serve customers with professional Teller and Banker functions and ensure satisfactory service.
• Assist in issue resolution in-person or via phone, including researching transactions.
• Collaborate with internal units to tailor banking relationships and meet customer needs.
• Utilize tools to analyze customer data and identify product opportunities and manage conversations.
• Balance and replenish teller drawer and accommodate cash transactions.
• Open and close accounts, issue official checks, and respond to inquiries.
• Participate in branch opening/closing procedures and adhere to policies.

Skills

Customer service

Cash handling

Strong communication

Professionalism

Problem solving

Attention to detail

Travel flexibility

Education

High School diploma or equivalent

Tools

Microsoft 365

Job description

First American Bank in Chicago seeks an Associate Personal Banker to join the Retail Banking Department. This entry-level, non-exempt role supports branch operations, delivering professional customer service across Teller and Banker functions.

You will handle cash transactions, assist in issue resolution, identify opportunities to connect customers with banking products, and help open/close accounts while adhering to policies and procedures.