Entry-Level Optician I — Patient Care & Training

Phaxis; South Bend (IN); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Training available

Patient-focused environment

Job summary

Phaxis in South Bend, IN is seeking an Optician 1 to join a patient-focused eye care practice. This role supports the patient experience and offers training.

You’ll greet patients, answer questions, schedule appointments, check-in/out, assist with optical needs, and provide friendly service in a busy front desk environment. Training will be provided; prior optical experience is a plus but not required.

Qualifications

• Excellent customer service and communication skills.
• Professional and friendly demeanor.
• Strong attention to detail.
• Willingness to learn — we’ll train the right candidate!
• 1+ year of customer service or related experience preferred.

Responsibilities

• Welcoming and assisting patients
• Answering phones and assisting with patient questions
• Scheduling appointments
• Checking patients in and out
• Assisting patients with their optical needs
• Providing friendly, professional customer service
• Helping patients understand their visit and next steps
• Handling front desk and administrative duties
• Maintaining accurate patient information
• Working with the practice team to keep things running smoothly

Skills

Customer service

Communication skills

Attention to detail

Time management

Organizational skills

Basic computer skills

Customer service experience

Job description

Phaxis in South Bend, IN is seeking an Optician 1 to join a patient-focused eye care practice. This role supports the patient experience and offers training.

You’ll greet patients, answer questions, schedule appointments, check-in/out, assist with optical needs, and provide friendly service in a busy front desk environment. Training will be provided; prior optical experience is a plus but not required.