Direct-Hire Optician Trainee: Patient-Focused

Phaxis; Bloomington (IL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Direct-hire

Training provided

Job summary

Phaxis in Bloomington, IL is hiring an Optician 1 to join a busy eye care practice. The role emphasizes customer service, helping patients, and learning something new every day. Optical experience is not required but training will be provided for the right person.

You will greet patients, answer questions, schedule visits, and handle front desk duties while delivering friendly, professional service. A strong attitude and detail orientation are essential for success in this patient-facing role.

Qualifications

• Excellent customer service and communication skills
• A positive, personable attitude
• Strong attention to detail
• Good organizational and time-management skills
• The ability to multitask in a busy environment
• Basic computer skills
• Professional presentation
• 1+ year of customer service or related experience preferred
• Optical or healthcare experience is a plus, but we're willing to train the right person!

Responsibilities

• Welcoming and assisting patients in a friendly, professional manner
• Answering phones and assisting patients with questions
• Scheduling and coordinating appointments
• Checking patients in and out
• Assisting patients with their optical needs
• Helping patients navigate their visit and understand next steps
• Performing front desk and administrative duties
• Maintaining accurate patient information and documentation
• Providing exceptional customer service throughout the patient experience
• Working closely with the practice team to keep the office running smoothly

Skills

Customer service

Communication

Attention to detail

Organization

Time management

Multitasking

Basic computer skills

Job description

Phaxis in Bloomington, IL is hiring an Optician 1 to join a busy eye care practice. The role emphasizes customer service, helping patients, and learning something new every day. Optical experience is not required but training will be provided for the right person.

You will greet patients, answer questions, schedule visits, and handle front desk duties while delivering friendly, professional service. A strong attitude and detail orientation are essential for success in this patient-facing role.