Entry Level | Online | Customer Service Hospitality

Aisles & Abroad; Boston (MA); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Onboarding

Reservation tools access

Professional development

Flexible work environment

Team culture

Job summary

Aisles & Abroad is seeking friendly, service-driven individuals for a Customer Service Hospitality – Reservations role in Boston. This entry-level position trains you to handle hotel and travel reservations with care, ensuring smooth, accurate bookings and a positive client experience.

No prior experience required; we provide comprehensive training and ongoing support. Expect a structured onboarding, access to reservation systems, and a collaborative team environment that values professional

Qualifications

• Customer-first mindset with clear communication.
• Organized and detail-oriented.
• Experience with online booking systems is helpful but not required.

Responsibilities

• Assist clients with making and managing reservations for hotels, resorts, and travel-related services
• Provide clear and professional communication regarding booking details and availability
• Support the reservation process from inquiry through confirmation
• Review reservation information for accuracy, including dates and guest details
• Maintain organized records of client bookings and communications
• Provide follow-up support and respond to customer questions as needed

Skills

Communication

Attention to detail

Organization

Task management

Hospitality experience

Tools

Reservation software

Job description

Position Overview

We are seeking service-driven and detail-oriented individuals to join our team in a Customer Service Hospitality – Reservations role. This position focuses on assisting clients with coordinating reservations, managing booking details, and providing a smooth and positive customer experience.

This is an entry-level opportunity within the hospitality and travel space. No prior experience is required. Training and support are provided.

Key Responsibilities

• Assist clients with making and managing reservations for hotels, resorts, and travel-related services
• Provide clear and professional communication regarding booking details and availability
• Support the reservation process from inquiry through confirmation
• Review reservation information for accuracy, including dates and guest details
• Maintain organized records of client bookings and communications
• Provide follow-up support and respond to customer questions as needed

Qualifications

• Strong communication skills with a customer-first approach
• Organized with attention to detail
• Comfortable using online systems and reservation tools
• Ability to manage tasks independently
• Customer service, hospitality, or administrative experience is helpful but not required

$45,000 - $65,000 a year

What We Offer

• Structured onboarding and training
• Access to reservation systems and travel resources
• Ongoing support and professional development
• Flexible work environment
• Collaborative and supportive team culture

Ideal Candidate

This role is ideal for individuals interested in hospitality, reservations, and customer service, especially those looking to build experience in a structured, service-focused environment.