Entry-Level On-Call IT Support Tech | Part-Time, Hybrid

vgsystems; Fairfax (VA); Hybrid; USD 25,000 - 30,000; Part time

Job summary

VG Systems, LLC is seeking an entry-level part-time IT Support Technician to provide hybrid, on-call IT support for internal teams. This 1099 contractor role averages less than 3 hours per week at $20/hour, about 5 hours per month, with no set schedule.

The position supports a single client with Tier 1 issues, requiring independent work and strong customer service skills. Equal opportunity employer.

Qualifications

• Knowledge of Apple Business Manager and Microsoft 365 required.
• Familiarity with Microsoft Surface hardware and Apple hardware.
• Basic understanding of Windows and macOS operating systems.
• Strong troubleshooting and problem-solving skills; good communication.

Responsibilities

• Provide Tier 1 technical support for end users (remote and on-site).
• Troubleshoot and resolve basic hardware, software, and network issues.
• Assist with workstation setup, configuration, and maintenance.
• Support user account creation, access permissions, and basic system administration.
• Document troubleshooting steps, solutions, and support activity.
• Possible assist with basic system updates, patches, and security monitoring.
• Create and maintain Standard Operating Procedures (SOPs).

Skills

Apple Business Manager

Microsoft 365

Microsoft Surface

Apple hardware

Windows/macOS basics

Troubleshooting

Attention to detail

Customer service

Independent work

1099 contractor

Job description

VG Systems, LLC is seeking an entry-level part-time IT Support Technician to provide hybrid, on-call IT support for internal teams. This 1099 contractor role averages less than 3 hours per week at $20/hour, about 5 hours per month, with no set schedule.

The position supports a single client with Tier 1 issues, requiring independent work and strong customer service skills. Equal opportunity employer.