Entry-Level Network Support Technician — Campus IT

West Virginia; West Virginia; On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

Benefits eligible

Job summary

Mountwest Community & Technical College is seeking a Network Support Technician to assist with the maintenance, operation, and support of the college's wired and wireless network infrastructure and related IT systems.

The role focuses on troubleshooting connectivity, maintaining switches and access points, supporting classroom technology, and documenting procedures under the IT Director's guidance. Entry-level position designed to grow practical networking skills.

Qualifications

• Associate degree in Information Technology, Computer Networking, Computer Information Systems, Cybersecurity, or related field; OR an equivalent combination of technical education, certifications, internships, and hands-on IT support experience.
• Experience troubleshooting computer, connectivity, wireless, account-access, or other technical-support issues through work, internships, coursework, labs, volunteer work, or similar experience.
• Foundational knowledge of TCP/IP, IP addressing, DNS, DHCP, VLANs, switching, wireless networking, and VPN technologies.
• Ability to follow procedures, troubleshoot issues methodically, document work, and elevate complex problems appropriately.
• Strong customer-service, communication, organizational, and problem-solving skills.
• Ability to work independently on assigned tasks and collaboratively as part of an IT team.

Responsibilities

• Provide technical support for network connectivity issues involving Internet access, wireless networks, VPN connections, and other network services.
• Assist with installing, configuring, replacing, and maintaining switches, wireless access points, cabling, patch panels, and related network equipment.
• Troubleshoot common networking issues involving TCP/IP, DNS, DHCP, VLANs, and network connectivity.
• Monitor network availability and performance, identify potential issues, and elevate complex problems as appropriate.
• Assist with routine firmware updates, backups, disaster recovery procedures & testing.
• Assist IT Director to maintain accurate network documentation, including diagrams, equipment inventories, configurations, and related technical procedures.
• Assist with maintaining network security through established security practices, IT policies, access controls, and system updates.
• Provide technical assistance to end users with computer hardware, software, account, and classroom technology issues as needed.
• Respond to assigned Help Desk tickets and service requests, ensuring timely troubleshooting, resolution, and documentation.
• Provide basic support for user accounts, authentication, multi-factor authentication, and access-related issues.

Skills

Customer service

Communication

Problem solving

Documentation

Teamwork

Independent work

Education

Associate degree in Information Technology or related field

Tools

CompTIA Network+

Cisco CCNA

Microsoft 365

Active Directory

Entra ID

Job description

Mountwest Community & Technical College is seeking a Network Support Technician to assist with the maintenance, operation, and support of the college's wired and wireless network infrastructure and related IT systems.

The role focuses on troubleshooting connectivity, maintaining switches and access points, supporting classroom technology, and documenting procedures under the IT Director's guidance. Entry-level position designed to grow practical networking skills.