Entry-Level IT Support & Systems Specialist

National Information Solutions Cooperative (NISC); Mandan (MI); Hybrid; USD 42,000 - 56,000; Full time

Job summary

National Information Solutions Cooperative (NISC) is seeking an entry-level Member Success Technical Support specialist to assist Members and Customers while gaining hands-on experience with server administration, desktop systems, networking, and business applications.

You’ll help troubleshoot technical issues, deliver exceptional customer service, and develop foundational skills across Linux, Windows Server, TCP/IP, and related technologies.

Qualifications

• Basic knowledge of computer systems, operating systems, networking concepts, and technical support practices.
• Basic knowledge of Linux, Windows, and Mac operating environments.
• Basic understanding of business software applications and cloud-based technologies.
• Basic understanding of project management concepts and processes.

Responsibilities

• Provide Member/Customer support through ACD, change requests, and ongoing issue resolution.
• Assist with the support, maintenance, and troubleshooting of Linux, Windows Server/Desktop, and Mac environments, including hardware, networking, and system connectivity.
• Support the iVUE ecosystem by assisting with environment configurations, upgrades, licensing, SaaS solutions, Single Sign‑On, Screen Pop, and related modules.
• Perform routine system administration tasks, including service monitoring, user account maintenance, and connectivity support.
• Monitor system health, availability, and performance using established tools and procedures.
• Research, diagnose, and resolve technical issues while providing timely support and guidance to Members/Customers.
• Document solutions, procedures, and support activities to maintain knowledge resources and promote operational consistency.
• Utilize generative AI tools and technologies to improve productivity, problem-solving, and operational efficiency within the scope of the role.
• Participate in training and professional development activities to build technical knowledge and job proficiency.
• Other duties as assigned.
• Commitment to NISC's Statement of Shared Values.

Skills

Basic IT knowledge

Linux

Windows

Mac

Cloud basics

Customer service

Troubleshooting

Communication

Education

Bachelor’s degree in Information Technology

Tools

ACD

Job description

National Information Solutions Cooperative (NISC) is seeking an entry-level Member Success Technical Support specialist to assist Members and Customers while gaining hands-on experience with server administration, desktop systems, networking, and business applications.

You’ll help troubleshoot technical issues, deliver exceptional customer service, and develop foundational skills across Linux, Windows Server, TCP/IP, and related technologies.