Entry Level Management Trainee

Tampa Synergy; Tampa (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Associate to join their dynamic team in Tampa. In this role, you'll be the first point of contact for customers, ensuring they receive exceptional support and service. Your responsibilities will include addressing inquiries, resolving issues, and collaborating with various teams to enhance the customer experience. This position offers a supportive environment that values personal growth and teamwork, along with flexible scheduling options to maintain a healthy work-life balance. If you have a passion for helping others and delivering top-quality service, this opportunity is perfect for you.

Benefits

Continuous Training and Development

Flexible Scheduling

Team Collaboration

Recognition for High Performance

Qualifications

• Previous experience in customer service is a plus but not required.
• Exceptional verbal and written communication skills are essential.

Responsibilities

• Engage with customers to respond to inquiries and provide solutions.
• Document customer interactions to improve service delivery.

Skills

Customer Service Experience

Exceptional Communication Skills

Problem-Solving Skills

Detail-Oriented Mindset

Positive Attitude

Job description

As a Customer Service Associate with our company, you will play a crucial role in ensuring our customers receive exceptional support and service. Your primary responsibility will be to address inquiries and resolve issues related to our products and services, creating a smooth and enjoyable experience for every customer.

In this Customer Service Associate role, you will engage with both new and existing customers and businesses. The Customer Service Associate will troubleshoot problems, provide accurate information, and deliver timely resolutions to customer concerns. By collaborating with various teams, the Customer Service Associate will ensure top-quality support, making certain that every customer feels valued and satisfied with their experience.

Customer Service Associate Daily Responsibilities:

• Engage with customers: Respond to inquiries, requests, and concerns through direct communication methods ensuring prompt and friendly service
• Resolve issues efficiently: Identify problems, offer clear solutions, and follow up to ensure customers’ concerns are fully resolved
• Stay informed: Maintain a deep understanding of our products, services, and policies to offer accurate information and proactive support
• Tailor experiences: Understand each customer's needs and provide personalized assistance
• Document interactions: Record customer interactions and feedback to track recurring issues and improve service delivery
• Collaborate with teams: Work closely with other departments to escalate complex issues and improve the overall customer experience
• Exceed expectations: Consistently meet or exceed performance goals related to response times, customer satisfaction, and quality service

Customer Service Associate Skills:

• Previous experience in customer service or a related field is a plus, but not required
• Exceptional communication skills, both verbal and written
• A knack for solving problems with patience and efficiency, ensuring every customer feels heard and valued
• Detail-oriented mindset with the ability to multitask, prioritize, and manage time effectively in a fast-paced environment
• Positive, energetic attitude with a passion for helping others and delivering top-quality service

Why You’ll Love Working With Us As A Customer Service Associate:

• We are a team that encourages collaboration, celebrates success, and fosters personal growth
• Continuous training and development programs to help you advance your career and expand your skill set
• Be part of a company that acknowledges hard work and rewards high-performance
• Flexible scheduling options to help you maintain a balance between your personal and professional life

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Education and Training

Industries

• Internet Publishing