Entry-Level IT Support Pro: Help Desk, Networking & Security

HaFSBX; Maplewood (MN); On-site; USD 42,000 - 56,000; Full time

Job summary

HaFSBX is seeking an entry-level IT Support Specialist to provide day-to-day technology support for employees across the organization. You will help with devices, software licenses, onboarding/offboarding, and basic network issues, while growing skills in Azure, Microsoft 365, cybersecurity, and IT infrastructure.

You will work with colleagues to ensure reliable systems, assist with server health, and participate in IT-related events and training opportunities as part of a collaborative team.

Qualifications

• Entry-level IT experience (internships, personal projects, or help desk experience all welcome).
• Strong problem-solving skills and the ability to communicate clearly with non-technical coworkers.
• A team player who can work independently when needed.
• Knowledge about networking and familiarity with DevOps.
• Interest in learning more about cybersecurity and IT infrastructure.
• Familiarity with Artificial Intelligence and Cloud Computing (Microsoft Azure) would be welcomed.

Responsibilities

• Help Desk & General IT Support: assist with day-to-day technical issues (computers, phones, printers); set up and troubleshoot hardware/software for new and existing employees; manage software licenses and user access; support remote employees with networking issues.
• Cybersecurity: assist in training employees on cybersecurity best practices and phishing awareness; develop and maintain IT procedures around security; act as an additional contact for cybersecurity matters with our external IT firm.
• Server & Systems Maintenance: monitor server health and manage user access; coordinate with external IT firm for backups/updates; ensure accessibility and uptime for critical systems; help set up conference room tech and IT aspects of company events.
• General note: collaboration across HaFSBX to provide quality service and communication.

Skills

Networking basics

DevOps familiarity

Cybersecurity interest

Azure / cloud knowledge

Problem-solving

Communication

Team player

Tools

Microsoft Azure

Microsoft 365

Job description

HaFSBX is seeking an entry-level IT Support Specialist to provide day-to-day technology support for employees across the organization. You will help with devices, software licenses, onboarding/offboarding, and basic network issues, while growing skills in Azure, Microsoft 365, cybersecurity, and IT infrastructure.

You will work with colleagues to ensure reliable systems, assist with server health, and participate in IT-related events and training opportunities as part of a collaborative team.