IT Technician

Q Center; St. Charles (IL); On-site; USD 27,552 - 38,572; Part time

Job summary

Q Center is looking for a Part-Time IT Technician to join our team. The IT Technician (Level 1) provides first-level support for our technology systems, troubleshooting basic hardware, software, and network issues, and supporting guest-facing systems such as Wi‑Fi and POS.

Starting rate for this position is $24.00/hour. The role requires an Associate degree in IT/CS or related field (or equivalent) and 0–2 years of IT support experience, with opportunities to grow within a hospitality-driven

Qualifications

• Associate degree in IT/CS preferred (or equivalent experience).
• 0–2 years IT support or help desk experience.
• Basic knowledge of Windows OS, Microsoft 365, Teams, Outlook.
• Familiarity with Active Directory (user setup, password resets, permissions).
• Basic networking concepts: Wi-Fi, TCP/IP, DHCP, DNS.
• POS systems or hospitality systems experience is a plus.

Responsibilities

• Provide first-level technical support for desktops, laptops, printers and mobile devices.
• Support guest-facing technology including Wi‑Fi access and basic connectivity.
• Assist with POS systems and front desk technology as directed.
• Set up and deploy workstations and user devices.
• Perform password resets and basic AD account management.
• Escalate complex issues to senior IT staff as needed.
• Assist with system updates, patches, and routine maintenance.
• Maintain IT equipment inventory and assist with AV setup for events.
• Document issues, resolutions, and procedures in the ticketing system.

Skills

IT support

Wi-Fi troubleshooting

POS systems

Active Directory basics

Networking basics

Customer-facing communication

Education

Associate degree in IT/CS or related field

Tools

Windows OS

Microsoft 365

Teams

Outlook

Active Directory

Job description

Q Center is looking for a Part-Time IT Technician to join our team!

JOB SUMMARY

The IT Technician (Level 1) is responsible for providing first-level technical support for Q Center’s technology systems to ensure reliable and efficient daily operations. This role focuses on troubleshooting basic hardware, software, and network issues, supporting end users, and maintaining guest-facing systems such as Wi‑Fi, POS, and workstation devices. The IT Technician works closely with the team to elevate complex issues and support ongoing system maintenance.

Starting rate for this position is $24.00/hour.

Education & Experience

• Associate degree in Information Technology, Computer Science, or related field preferred (or equivalent experience)
• 0–2 years of IT support, help desk, or customer-facing technical experience
• Basic knowledge of Microsoft technologies (Windows OS, Microsoft 365, Teams, Outlook)
• Familiarity with Active Directory (user account setup, password resets, permissions)
• Basic understanding of networking concepts (Wi‑Fi connectivity, TCP/IP, DHCP, DNS)
• Experience supporting POS systems, guest Wi‑Fi, or hospitality systems is a plus

Physical Requirements

• Flexible schedule; evenings, weekends, and holidays may be required
• Medium work – ability to lift to 50 pounds occasionally and move IT equipment

General Requirements

• Maintain a friendly, guest-focused, and service-oriented demeanor always
• Communicate clearly with associates and guests at all levels
• Listen, understand, and respond effectively to user issues and concerns
• Ability to multitask, prioritize, and respond quickly in a fast-paced hospitality environment
• Maintain confidentiality of sensitive information
• Follow Q Center standards, policies, and safety procedures
• Maintain professional appearance and grooming standards
• Attend required meetings and training sessions
• Demonstrate initiative in identifying and resolving issues
• Perform other duties as assigned by management

Fundamental Requirements

• Provide first-level technical support to associates and guests in a timely and courteous manner
• Maintain professional working relationships with all departments
• Respond to service requests, incidents, and support tickets

Core Responsibilities

• Troubleshoot basic hardware, software, and connectivity issues (desktops, laptops, printers, mobile devices)
• Provide support for guest-facing technology, including Wi‑Fi access and basic connectivity assistance
• Assist with point-of-sale (POS) systems and front desk systems as directed
• Set up and deploy workstations, peripherals, and user devices
• Perform password resets and basic account management in Active Directory or similar systems
• Escalate complex issues to the team or vendors as needed
• Assist with system updates, patches, and routine maintenance tasks
• Maintain and organize IT equipment inventory
• Support audio/visual equipment setup for meetings and events
• Document issues, resolutions, and procedures in the ticketing system

Support & Operations

• Assist with onboarding/offboarding tasks (account setup, equipment provisioning)
• Ensure all work areas and IT equipment are clean, organized, and operational
• Follow established IT policies, procedures, and security practices
• Help monitor system performance and report issues to senior IT staff
• Support backup and recovery processes under supervision

The Q Center:

Q Center is more than a conference center – it’s an experience! With 40 years of experience in meeting planning and special event production, Q Center has become an industry leader with boundless versatility and exceptional levels of service. As the largest full‑service conference facilities in the Midwest, our vast 150,000+ square‑feet of IACC‑certified meeting and event spaces regularly host a variety of occasions, from large‑scale Fortune 500 company meetings to small business training and special events, like fundraisers and galas. One thing is for sure – food and fun are abundant at Q Center for all to enjoy. From our 95 acres of recreational fun to exploring local sites and indulging in gourmet cuisine, we aim to make every guest experience beyond expectations. Q Center isn’t just for business meetings and conferences – our multi‑talented team and event space makes us one of the Midwest’s premier special event venues!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other characteristic protected by law.

If you require a reasonable accommodation to complete an application, please email your request to [e-mail] and provide the job title to which you are applying.