Entry-Level IT Help Desk — In-Office FL | Paid Training & PTO

Answering Service Care; Margate Estates (FL); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Weekly Pay

Paid Training

PTO (Start earning on day one)

Employee Assistance Program (Free)

Childcare Reimbursement

Job summary

Answering Service Care (ASC) seeks an entry-level IT Help Desk Representative to join our technology team in Margate, FL. This in-office role supports employees and clients with troubleshooting, using cloud tools, automation and AI to keep the business running smoothly.

The position offers hands-on training, growth opportunities, and a welcoming, people-first culture with a long-standing client base across industries. Compensation starts at $21.63/hour, with weekly pay and benefits.

Qualifications

• Strong critical thinking, troubleshooting, and analytical abilities.
• Excellent written and verbal communication skills.
• Familiarity with Windows, macOS, and basic networking concepts (TCP/IP, DNS, DHCP).
• Ability to learn quickly, work efficiently, and utilize modern technology solutions and AI tools.
• Experience with ticketing systems (Hubspot, Rippling, Zendesk).
• Exposure to AWS or other cloud platforms.
• Experience with VoIP or phone systems (RingCentral, Zoom Phone, 8x8).
• Familiarity with Google Workspace.
• Prior customer service or help desk experience is a plus.

Responsibilities

• Provide first-line technical support for hardware, software, network, and account-related issues.
• Assist employees via phone, email, chat, and in-person, ensuring timely and professional resolutions.
• Support and troubleshoot servers, networking appliances, desktops/laptops, cloud and desktop applications, printers, and operating systems.
• Support employee onboarding including device setup, account creation, and access permissions.
• Handle direct client requests, providing excellent communication and customer service.
• Communicate with clients to identify issues and walk through solutions.
• Build and maintain client accounts within our cloud platform.
• Apply critical thinking and problem-solving to diagnose issues and deliver quick resolutions.
• Use knowledge bases, documentation, automation, and AI tools to improve productivity.
• Maintain accurate ticket documentation and follow established processes.
• Assist with system updates, routine maintenance, inventory, and technology improvements.
• Collaborate with senior IT and Customer Support to resolve escalated issues.

Skills

Critical thinking

Troubleshooting

Analytical

Education

CompTIA A+

IT coursework/experience

Tools

HubSpot

Zendesk

Rippling

AWS

VoIP

Google Workspace

Job description

Answering Service Care (ASC) seeks an entry-level IT Help Desk Representative to join our technology team in Margate, FL. This in-office role supports employees and clients with troubleshooting, using cloud tools, automation and AI to keep the business running smoothly.

The position offers hands-on training, growth opportunities, and a welcoming, people-first culture with a long-standing client base across industries. Compensation starts at $21.63/hour, with weekly pay and benefits.