Entry Level - Inbound Customer Care Reps

ExlService Holdings, Inc.; Hartford, Northern (CT, KY); Hybrid; USD 26,000 - 33,000; Full time

Benefits offered by this job

Medical benefits

Dental insurance

Vision insurance

Life insurance

Disability (short/long-term)

401(k) match

Gym membership subsidy

Identity theft protection

Pet insurance

Employee assistance program

Mental health support

Job summary

ExlService Holdings, Inc. is seeking an entry-level Inbound Customer Care Rep in Hartford, CT. This on-site role offers 8-hour shifts Monday through Friday, with work hours between 8:00 AM and 6:00 PM EST.

compensation ranges from $19 to $24 per hour, with quarterly performance-based bonuses and a comprehensive benefits package. The position includes generous PTO (15 vacation days, 10 sick days, 2 float holidays, 8 holidays, volunteer time off), plus leave options per state regulations.

Job description

Entry level - Inbound Customer Care Rep

Job Title: Financial Services Inbound Call Center Rep
Location: Onsite, Hartford, CT
Shifts: 8 hour shifts Monday - Friday with shifts varying between 8AM EST - 6PM EST

Compensation and Benefits

• Hourly rate: $19/hr–$24/hr, depending on experience
  • Start date if hired: 10/05/2026
• Bonus: P4P Performance-rated bonuses paid quarterly
• Annual PTO: 15 vacation days, 10 sick days, 2 floating holidays, 8 company holidays, and volunteer time off
• Other PTO: Jury duty, bereavement leave, military leave, and other applicable leave per state regulations
• Benefits: Medical benefits, subsidized gym memberships, dental, vision, legal, identity theft protection, critical illness, and pet insurance offered at competitive premiums
• Additional benefits: Basic life insurance, short-term and long-term disability, and an employee assistance program, including mental health support and online yoga access at no cost to the employee
• 401( k) match: Up to 3% annually
• To learn more, visit us at www.exlservice.com/careers