Entry Level Inbound Call Associate

First Roles; Pontiac (MI); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

PTO after 30 days

Paid training

Medical, dental, vision and life

401k with employer match

Mortgage discount

Fitness center access

Wellness programs

Job summary

United Wholesale Mortgage seeks Welcome Associates in Pontiac, MI to deliver elite client service by answering inbound calls promptly and greeting clients with poise. You will navigate multiple systems to address inquiries and maintain strong relationships with clients and colleagues.

The role requires a high school diploma, excellent communication skills, and comfort with a fast-paced call center handling 700–900 calls daily. Training and growth opportunities are available.

Qualifications

• High school diploma or equivalent required.
• Strong written and verbal communication skills.
• Comfortable in a high-volume call center environment (700-900 calls per day).

Responsibilities

• Greet clients with poise and provide elite client service on inbound calls.
• Answer inquiries promptly, accurately, and use initiative to obtain information.
• Establish and maintain cooperative relationships with internal and external clients.
• Learn and apply information about clients, services, and organization in a complex operation.
• Perform effectively under pressure and with interruptions.

Skills

Strong communication

Team player

Ability to work under pressure

Education

High school diploma or equivalent

Job description

Our Welcome Associates will provide an elite client experience while answering all inbound calls promptly and accurately. All Welcome Associates are required to greet our clients with poise; assist all clients in a timely manner, and understand their inquiries

• Use initiative and make frequent and continuing use of independent judgment in obtaining and giving information
• Establish and maintain cooperative relationships with our internal and external clients
• Learn and apply a wide variety of information about clients, organization and services in a complex multi-functioned operation
• Perform effectively under continuing pressure and with frequent interruption

Must Have Qualifications:

• High school diploma or equivalent
• Vibrant personality and a desire to be a team player
• Strong written and verbal communication skills
• Must be comfortable in a high volume call center environment (700-900 calls per day)
• Comfortable working on multiple computer screens and software systems in a fast-paced environment

Nice to Have Qualifications:

• 1-2 years of high level reception or call center experience

Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It's all happening on UWM's campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.

It's no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It's at the very heart of how we treat each other, our clients and our community. Whether it's providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.

No matter your race, creed, gender, age, sexual orientation and ethnicity, you'll be welcomed here. Accepted here. And empowered to Be You Here.

More reasons you'll love working here include:

• Paid Time Off (PTO) after just 30 days
• Additional parental and maternity leave benefits after 12 months
• Adoption reimbursement program
• Paid volunteer hours
• Paid training and career development
• Medical, dental, vision and life insurance
• 401k with employer match
• Mortgage discount and area business discounts
• Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
• Wellness area, including an in-house primary-care physician's office, full-time massage therapist and hair salon
• Gourmet cafeteria featuring homemade breakfast and lunch
• Convenience store featuring healthy grab-and-go snacks
• In-house Starbucks and Dunkin
• Indoor/outdoor café with Wi-Fi

All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise.

Employment with UWM is "at-will." UWM is an Equal Opportunity Employer.