Entry Level Inbound Call Associate

United Wholesale Mortgage, LLC; Pontiac (MI); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

PTO after 30 days

Parental/maternity leave after 12 mo

Adoption reimbursement

Medical, dental, vision insurance

401k with employer match

Mortgage discounts

Fitness center access

In-house Starbucks and Dunkin

On-site cafeteria

Job summary

United Wholesale Mortgage, LLC is seeking Welcome Associates to deliver an elite client experience by promptly answering inbound calls and greeting clients with poise. You will help clients with inquiries and navigate multiple software systems in a fast-paced environment.

This role emphasizes teamwork, communication, and the ability to learn a wide range of information about our services while supporting a large, dynamic campus culture.

Qualifications

• High school diploma or equivalent.
• Strong written and verbal communication skills.
• Ability to handle 700–900 calls per day in a high-volume center.
• Team player with vibrant personality.
• Comfortable with multiple screens and fast-paced software.

Responsibilities

• Use initiative and provide information using independent judgment.
• Establish and maintain cooperative relationships with clients.
• Learn and apply information about clients, organization and services.
• Perform effectively under continuing pressure and interruptions.

Skills

Vibrant personality

Team player

Strong communication

High-volume calls

Multi-screen software

Education

High school diploma or equivalent

Tools

CRM systems

Job description

Our Welcome Associates will provide an elite client experience while answering all inbound calls promptly and accurately. All Welcome Associates are required to greet our clients with poise; assist all clients in a timely manner, and understand their inquiries.

What You Will Be Doing

• Use initiative and make frequent and continuing use of independent judgment in obtaining and giving information
• Establish and maintain cooperative relationships with our internal and external clients
• Learn and apply a wide variety of information about clients, organization and services in a complex multi-functioned operation
• Perform effectively under continuing pressure and with frequent interruption

What We Need From You

Must Have Qualifications

• High school diploma or equivalent
• Vibrant personality and a desire to be a team player
• Strong written and verbal communication skills
• Must be comfortable in a high volume call center environment (700-900 calls per day)
• Comfortable working on multiple computer screens and software systems in a fast-paced environment

Nice To Have Qualifications

• 1-2 years of high level reception OR call center experience

THE PLACE & The PERKS

Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It’s all happening on UWM’s campus, where our award‑winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.

It’s no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It’s at the very heart of how we treat each other, our clients and our community. Whether it’s providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.

From the team member that holds a door open to the one that helps guide your career, you’ll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you’ll be welcomed here. Accepted here. And empowered to Be You Here.

More Reasons You’ll Love Working Here Include

• Paid Time Off (PTO) after just 30 days
• Additional parental and maternity leave benefits after 12 months
• Adoption reimbursement program
• Paid volunteer hours
• Paid training and career development
• Medical, dental, vision and life insurance
• 401k with employer match
• Mortgage discount and area business discounts
• Free membership to our large, state‑of‑the‑art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
• Wellness area, including an in‑house primary‑care physician’s office, full‑time massage therapist and hair salon
• Gourmet cafeteria featuring homemade breakfast and lunch
• Convenience store featuring healthy grab‑and‑go snacks
• In‑house Starbucks and Dunkin
• Indoor/outdoor café with Wi‑Fi

DISCLAIMER

All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job‑related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer.