Entry-Level Helpdesk Technician/IT Support Specialist

Jaguar Technology; Sykesville (MD); Hybrid; USD 50,000 - 70,000; Full time

Job summary

Jaguar Technology in the United States is hiring an Entry-Level Network Technician to join our MSP and support client environments both onsite and remotely. You will work with firewalls, switches, VLANs, wireless access points, and routers, handling troubleshooting and deployments under the guidance of senior engineers.

This role moves between field visits and remote tasks, requires 2–4 years hands-on networking experience, strong customer service, and solid documentation.

Qualifications

• 2-4 years of hands-on experience in MSP or similar technical environment.
• Experience configuring and supporting managed switches and VLANs.
• Experience with wireless networks and access points.
• Familiarity with Microsoft environments and cloud platforms.
• Strong troubleshooting, communication, and teamwork skills.

Responsibilities

• Deliver onsite and remote IT support for client environments.
• Configure, deploy, and support network infrastructure: firewalls, switches, VLANs, wireless APs, routers.
• Monitor, maintain, and patch network devices and systems.
• Support Microsoft technologies: Windows Server, Exchange, SQL, SharePoint.
• Administer cloud services: Office 365, Azure, AWS.
• Assist with backup and disaster recovery implementations.

Skills

Firewall configuration

Switch configuration

VLAN configurations

Wireless networks

Troubleshooting

Customer service

Documentation

Tools

Windows Server

Exchange

SQL

SharePoint

Office 365

Azure

AWS

RMM tools

Job description

Schedule: Full-Time | Monday-Friday (8am-5pm)

Compensation: Competitive salary based on experience

About Us:

We're hiring a Entry-Level Network Technician to join our fast-paced and growing Managed Services Provider (MSP). We are looking for someone with 2-4 years of real, hands-on experience working with firewalls, switches, VLANs, access points, and other MSP-related networking tasks. If you're someone who has rolled up your sleeves and configured and managed gear in the field, this is for you.

In this role, you'll support our customers both remotely and onsite, handling everything from basic troubleshooting to advanced network deployments and maintenance. You'll also assist the help desk team and senior engineers with escalated tickets, documentation, and proactive IT maintenance.

Key Responsibilities:

• Deliver onsite and remote IT support for a wide variety of client environments
• Configure, deploy, and support network infrastructure: firewalls, switches, VLANs, wireless access points, and routers
• Perform ongoing monitoring, maintenance, and patching of network devices and systems
• Support Microsoft technologies such as Windows Server, Exchange, SQL, SharePoint
• Administer cloud services such as Office 365, Azure, and AWS
• Assist with implementation and support of backup and disaster recovery solutions
• Document systems, network changes, configurations, and support activities accurately
• Communicate directly with clients regarding troubleshooting steps and ticket progress
• Collaborate with help desk staff and senior engineers for escalations and projects
• Respond to system alerts and issues generated by RMM tools and ticketing systems

Requirements:

• 2-4 years of proven hands-on experience in an MSP or similar technical environment
• Real-world experience configuring and supporting:
  • Managed switches
  • VLAN configurations
  • Wireless networks and access points
• Familiarity with Microsoft environments and cloud platforms
• Strong troubleshooting skills with a proactive and analytical mindset
• Excellent customer service, communication, and teamwork skills
• Strong documentation habits and organizational skills
• Must be comfortable working independently and managing multiple priorities
• Must be able to lift 50+ lbs and physically access networking environments
• Valid Driver's License and reliable transportation required – this is a field + remote hybrid role

What We Offer:

• Competitive salary based on experience
• Opportunities for growth and development in a fast-paced MSP
• Collaborative team culture with senior engineers to learn from
• Variety in day-to-day work with a mix of field and remote tasks
• Supportive management and a clear path to advancement