L1 Managed Service Provider Technician

TeamLogic IT, Henderson, NV; Longmont (CO); Hybrid; USD 30.000 - 39.000; Vollzeit

Benefits dieser Stelle

Hourly pay $22–$28

PTO & holidays

Bonus & overtime

Certification reimbursement

Employee discounts

Free uniforms

Free snacks

Flexible scheduling

Zusammenfassung

TeamLogic IT Longmont is seeking a Level 1 MSP Technician to deliver remote and on-site IT support for SMBs in the Longmont and Loveland area. You’ll troubleshoot hardware and software, perform updates and backups, and ensure a smooth client experience.

The ideal candidate has IT fundamentals, strong problem‑solving and customer-service skills, and may hold relevant certifications. The role offers competitive pay and growth opportunities in a fast-paced MSP environment.

Qualifikationen

• A degree in IT or 2 years of work experience.
• MSP or IT support experience preferred.
• Proficiency in Windows 10/11, macOS, server OS.
• Certifications such as CompTIA A+ or MCP/MCSA are a plus.
• Experience with RMM tools (NinjaRMM), ticketing systems (Autotask PSA), and IT Glue.
• Understanding of cloud platforms (AWS, Azure, Google Cloud).

Aufgaben

• Provide first-contact support via phone, email, and help desk portal.
• Troubleshoot hardware and software issues with remote tools and hands-on fixes.
• Perform routine updates, backups, and system monitoring.
• Log, track, and resolve incidents in line with SLAs.
• Maintain clear communication with clients.
• Document client systems, configurations, and resolutions.
• Implement and monitor security measures.
• Assist with hardware/software installation and configuration.
• Support operations and contribute to process improvements.
• Provide remote and on-site support in Longmont and Loveland area.
• Maintain fast-paced, collaborative team culture.

Kenntnisse

Windows 10/11

macOS

Microsoft 365

Customer service

Communication

Problem solving

Travel locally

Ausbildung

Associate’s or Bachelor’s degree in IT

2 years IT support experience

Tools

NinjaRMM

Autotask PSA

IT Glue

CompTIA A+

Network+

MCP/MCSA

AWS

Azure

Google Cloud

Jobbeschreibung

Future Opening: L1 Managed Service Provider Technician

• Free uniforms

Are you passionate about technology and customer service? Join TeamLogic IT Longmont as a Level 1 MSP Technician and help local businesses thrive!

Summary

We are seeking a diligent and enthusiastic Level 1 Technician to join our Managed IT Services (MSP) team. You’ll provide remote and on-site technical support to small and medium-sized businesses (SMBs), troubleshooting hardware and software issues, and ensuring a seamless client experience. This role is ideal for proactive individuals with strong IT fundamentals, excellent problem-solving skills, and a dedication to customer satisfaction. At TeamLogic IT, we value interpersonal skills and clear communication as much as technical expertise.

Responsibilities

• Provide first-contact support for incoming requests via phone, email, and help desk portal.
• Troubleshoot hardware/software issues using remote tools and hands‑on fixes.
• Perform routine updates, backups, and system monitoring.
• Log, track, and resolve IT incidents and service requests in line with SLAs.
• Maintain clear, effective communication with clients.
• Document client systems, configurations, and resolutions.
• Implement and monitor security measures.
• Assist with hardware/software installation and configuration.
• Support operations and contribute to process improvements.
• Provide remote and on-site support in Longmont and Loveland area.
• Fast-paced, dynamic, and collaborative team culture.

Qualifications

• Associate’s or Bachelor’s degree in IT, Computer Science, Networking, or 2 years equivalent work experience.
• Prior experience in an MSP or IT support environment preferred.
• Proficiency in Windows 10/11, macOS, server OS (Server 2016/2019/2022), and Microsoft 365.
• Certifications such as CompTIA A+, Network+, Security+, or Microsoft Certified Professional (MCP/MCSA) are a plus.
• Experience with RMM tools (e.g., NinjaRMM), ticketing systems (e.g., Autotask PSA), and documentation platforms (e.g., IT Glue).
• Understanding of cloud platforms (AWS, Azure, Google Cloud).
• Strong communication and customer service skills.
• Valid driver’s license and ability to travel locally.

Benefits

• Competitive hourly compensation: $22.00 - $28.00 per hour
• Paid time off and holidays
• Bonus and overtime pay
• Professional development and certification reimbursement
• Employee discounts, free food/snacks, and free uniforms
• Flexible scheduling and career advancement opportunities

About TeamLogic IT Longmont

TeamLogic IT is a leading MSP franchise with over 300 locations nationwide. Our mission is to create business owner confidence in their IT infrastructure, ensuring technology reliably supports operations, scales with growth, and secures critical information. We invest in our staff’s technical and customer service skills, fostering collaboration among more than 1,500 technicians across North America.

Compensation: $22.00 - $28.00 per hour

Our growth isn’t measured in numbers, it’s an investment in aligning with the best talent.

If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you’ll enjoy being part of TeamLogic IT. Our team exhibits a deep-stated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That’s a good thing since technology is always advancing, creating an environment that’s fast-paced and dynamic. When you work for a local office, you’re part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.

We’re Committed to a People First Culture

Our philosophy is to support small- and medium-sized businesses across the country so they perform better, grow faster and achieve more. As a result, we are constantly providing our teams with the highest level of support, training and career advancement opportunities in an industry that is constantly evolving.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.

Do you have a valid driver’s license and a clean driving record? *

The environment of the office is very welcoming and collaborative. Everyone is willing to help each other out. Coworkers and President are very friendly and enjoy working with the clients. I felt I was fairly compensated for my skill set and there was plenty of opportunity for growth, raises, and advancement. The President is a very understanding family man that truly cares about his employees and their success.