Entry-Level Help Desk Analyst - Secret Clearance

Link-Solutions,-Inc; Frederick (MD); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Paid holidays

Paid time off

Medical coverage

Dental coverage

Vision coverage

Certification reimbursement

Job summary

Link Solutions, Inc. is seeking an entry‑level Help Desk Support Analyst to join our DHA OPMED program at Fort Detrick, MD. The role provides Tier I/II support for desktop systems, software, and peripherals, ensuring high levels of customer satisfaction and system uptime.

The ideal candidate is a U.S. citizen with an active Secret clearance and IAT Level II certification, capable of remote and on-site support, and able to work within a fast-paced government environment.

Qualifications

• U.S. citizen with active Secret clearance (T3).
• IAT Level II certification or higher per DoD 8570/8140.
• 1+ years helping desk/service desk in a enterprise IT environment.
• Experience troubleshooting Windows desktops/laptops, remote support, connectivity.
• Strong customer service in a professional environment.

Responsibilities

• Provide Tier I/II help desk support to end users; respond to requests, troubleshoot hardware/software, escalate when needed.
• Install/configure/maintain desktops, laptops, mobile devices, printers, peripherals.
• Troubleshoot OS, applications, network, cabling issues to minimize downtime.
• Support Windows, Office 365, standard desktop software and enterprise tech.
• Use ticketing system to document, track, prioritize service requests and resolutions.
• Manage accounts and system access to ensure positive user experience.
• Assist with workstation deployments, upgrades, and hardware/software refreshes.
• Document issues, resolutions, configurations, and activities.
• Collaborate with IT teams to resolve complex issues and maintain operations.
• Perform physical IT tasks such as moving/installing equipment.

Skills

Security clearance

IAT Level II

Help Desk experience

Customer service

Remote support

MS Windows troubleshooting

Education

Bachelor's degree in Computer Science or related

Tools

Windows OS

Office 365

Printers & peripherals

Job description

Link Solutions, Inc. is seeking an entry‑level Help Desk Support Analyst to join our DHA OPMED program at Fort Detrick, MD. The role provides Tier I/II support for desktop systems, software, and peripherals, ensuring high levels of customer satisfaction and system uptime.

The ideal candidate is a U.S. citizen with an active Secret clearance and IAT Level II certification, capable of remote and on-site support, and able to work within a fast-paced government environment.