Entry-Level Healthcare Billing Associate

Automatic Data Processing, Inc.; Plymouth (MA); Presencial; USD 28 000 - 33 000; Tempo integral

Resumo da oferta

Automatic Data Processing, Inc. in Plymouth, MA is seeking an entry-level Billing Representative to start a career in healthcare billing. You will learn to resolve referrals, eligibility, and denials while communicating with patients and insurance companies.

No extensive billing experience required. The role emphasizes strong communication, detail orientation, and a collaborative mindset as you support revenue cycle management and patient accounts.

Qualificações

• High school diploma or equivalent required.
• 0–2 years of experience in customer service, healthcare, administrative support, or a related environment preferred.
• Interest in learning medical billing, insurance requirements, and payer systems.
• Strong verbal and written communication skills.
• Comfortable speaking by phone with patients, insurance companies, and provider offices.

Responsabilidades

• Review insurance denials and help resolve issues involving missing or incomplete referrals.
• Contact primary care physician (PCP) offices to obtain and follow up on referral documentation.
• Help patients understand what information may be needed from their PCP for insurance coverage.
• Use payer websites and billing systems to verify referrals, insurance eligibility, benefits, coverage dates, plan information, and patient cost-sharing requirements.
• Research eligibility issues such as inactive coverage, incorrect member information, or coordination of benefits discrepancies.
• Communicate with insurance payers and patients to help resolve coverage and account issues.
• Accurately document eligibility results, payer communications, patient conversations, and next steps in the billing system.
• Update insurance information and escalate unresolved issues to the appropriate team.
• Reach out to patients regarding outstanding self-pay balances and explain charges in a clear, respectful, and patient-friendly way.
• Assist patients with payment arrangements when appropriate and in accordance with department guidelines.
• Follow up consistently on unresolved balances and payment arrangements.
• Refer billing disputes and financial assistance requests to the appropriate team.
• Identify recurring denial issues and share insights that can help improve billing processes and prevent future errors.
• Collaborate with teammates and other departments to keep accounts moving toward resolution.

Conhecimentos

Customer service

Communication

Attention to detail

Organization

Problem-solving

Teamwork

Growth mindset

Formação académica

High school diploma or equivalent

Descrição da oferta de emprego

Automatic Data Processing, Inc. in Plymouth, MA is seeking an entry-level Billing Representative to start a career in healthcare billing. You will learn to resolve referrals, eligibility, and denials while communicating with patients and insurance companies.

No extensive billing experience required. The role emphasizes strong communication, detail orientation, and a collaborative mindset as you support revenue cycle management and patient accounts.