Entry-Level Field Service Engineer – 100% Travel

Hexagon AB; Pasadena (CA); Híbrido; USD 55.000 - 75.000; Jornada completa

Descripción de la vacante

Hexagon Manufacturing Intelligence is seeking a Junior Field Service Engineer to start a technical service career on Hexagon’s advanced inspection systems. You will attend a comprehensive training program, install, maintain, calibrate, troubleshoot, and repair equipment at customer sites while delivering exceptional service across diverse industrial environments.

You will work with experienced engineers, develop core technical skills, and become a trusted advisor supporting customers throughout

Formación

• U.S. citizenship is required due to customer clearance requirements.
• Strong mechanical and electrical aptitude.
• Interest in troubleshooting complex technical equipment.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to travel 100% to customer locations, including overnight travel.

Responsabilidades

• Complete a structured technical training program covering Hexagon products, systems, safety standards, and customer service.
• Install, commission, calibrate, maintain, and repair industrial inspection equipment at customer locations.
• Perform preventative maintenance and scheduled service activities.
• Diagnose and troubleshoot electrical, electronic, mechanical, electromechanical, and software-related issues.
• Support equipment commissioning, system upgrades, and customer acceptance activities.
• Assist senior Field Service Engineers with complex service interventions.
• Deliver professional technical support remotely and on-site.
• Build positive customer relationships through responsive, high-quality service.
• Communicate technical information clearly to customers.
• Provide operator guidance and basic user training.
• Support customer satisfaction by delivering work safely, professionally, and on schedule.
• Complete service reports and maintenance records accurately.
• Maintain service records in accordance with company quality procedures.
• Record equipment history and technical findings.
• Escalate complex technical issues appropriately.
• Follow health, safety, environmental, and quality (HSEQ) requirements.
• Ensure safe working practices and report safety concerns.
• Maintain company tools and assigned equipment.
• Support continuous improvement.
• Participate in ongoing technical and product training.
• Develop expertise across Hexagon technologies and customer applications.
• Continuously improve technical and communication skills.

Conocimientos

Mechanical aptitude

Electrical aptitude

Driver's license

Customer service

Analytical problem solving

Educación

Bachelor’s degree in engineering

Descripción del empleo

Hexagon Manufacturing Intelligence is seeking a Junior Field Service Engineer to start a technical service career on Hexagon’s advanced inspection systems. You will attend a comprehensive training program, install, maintain, calibrate, troubleshoot, and repair equipment at customer sites while delivering exceptional service across diverse industrial environments.

You will work with experienced engineers, develop core technical skills, and become a trusted advisor supporting customers throughout