Entry-Level Emergency Dispatcher

MONTGOMERY COUNTY HOSPITAL DISTRICT; Conroe (TX); On-site; USD 33,000 - 39,000; Full time

Job summary

Montgomery County Hospital District in Conroe, TX, is seeking an Alarm Call Taker to join the ALARM dispatch team. You will answer emergency and non-emergency calls, determine priorities, and initiate appropriate response using CAD and GIS tools.

The role requires handling high-workload periods, overtime may be required, and the position is ideal for individuals seeking a starting role in public safety communications with a structured training path.

Qualifications

• High School diploma or equivalent required.
• AA/AS or equivalent industry experience preferred.
• Effective use of Computer Aided Dispatch (CAD) systems.
• Effective in the use of various telecommunications devices and practices.
• Proficient typing skills that meets department standards.

Responsibilities

• Operate enhanced 911-telephone system with multi-screen controls.
• Answers, evaluates and prioritize incoming phone calls on multiple phone lines promptly and appropriately.
• Answers emergency and non-emergency calls for service; determines location and nature of call using mapping and GIS locating software.
• Determine and assign the level of priority of the call and enter the data into a computer-aided dispatch system for radio dispatch purposes
• Utilizing IAED call triaging software and staying within ACE compliance standards, will process emergency and non-emergency request for service.
• Operates specialized electronic telephone equipment to process low frequency 911 calls that include: hearing-impaired calls using a TDD device, Agent Texting software and non-English speaking callers.
• Summarize the critical and safety information for public safety-first responders in the computer aided dispatch system (CAD) using correct grammar, spelling, and punctuation, and refer and classify calls for EMS and Fire assistance according to level of response required.
• Develop and maintain knowledge of county territory, neighboring agencies and first responder organizations.
• Receives and processes a variety of time sensitive data and information in assigned area of responsibility.
• Maintain confidentiality consistent with policies and procedures and applicable Federal, and State rules and regulations.

Skills

Word processing

Database skills

Spreadsheet skills

Education

High School diploma or equivalent

AA/AS or equivalent industry experience preferred

Tools

Computer Aided Dispatch (CAD) systems

IAED call triaging software

TDD device

Job description

Montgomery County Hospital District in Conroe, TX, is seeking an Alarm Call Taker to join the ALARM dispatch team. You will answer emergency and non-emergency calls, determine priorities, and initiate appropriate response using CAD and GIS tools.

The role requires handling high-workload periods, overtime may be required, and the position is ideal for individuals seeking a starting role in public safety communications with a structured training path.