Entry-Level Eligibility Operations Specialist

State of Nebraska; Grand Island (NE); Sur place; USD 24 000 - 35 000; Plein temps

Avantages offerts par ce poste

Paid time off

Retirement plan

Professional development opportunities

Résumé du poste

State of Nebraska in Grand Island is hiring an Eligibility Operations Worker to serve as the first point of contact for individuals seeking DHHS assistance. You will collect information, explain program options, review documents, and determine eligibility with increasing independence as you complete training.

The position offers structured classroom and on-the-job training, a focus on customer service in a fast-paced environment, and the chance to grow a career in public assistance by navigating

Qualifications

• 24 semester hours of post high school education in behavioral sciences, public/business administration, social sciences, education or closely related field OR experience in customer service, determining eligibility for public assistance, examining/processing financial loan applications, medical or unemployment insurance or rehabilitation claims, unemployment services, OR a combination of education and experience in any of the above areas.

Responsabilités

• Serve as an initial point of contact for customers contacting OEA by phone or in person.
• Answer questions about DHHS programs, services, application processes, and eligibility requirements.
• Complete phone applications and gather information needed to evaluate customer needs.
• Review applications, referrals, and supporting documentation for completeness and accuracy.
• Interview customers to obtain and verify information needed to determine eligibility.
• Enter and maintain accurate customer information within DHHS systems.
• Explain program benefits, customer rights and responsibilities, and next steps in the eligibility process.
• Process reported changes and other case information timely and accurately.
• Maintain clear documentation of customer contacts and case activity.
• Participate in required training and demonstrate the ability to apply program policy and procedures.
• Provide professional and respectful customer service while working in a fast-paced environment.

Connaissances

Customer service

Communication

Data entry

Formation

24 semester hours in behavioral sciences / related field

Customer service experience

Outils

DHHS systems

Description du poste

State of Nebraska in Grand Island is hiring an Eligibility Operations Worker to serve as the first point of contact for individuals seeking DHHS assistance. You will collect information, explain program options, review documents, and determine eligibility with increasing independence as you complete training.

The position offers structured classroom and on-the-job training, a focus on customer service in a fast-paced environment, and the chance to grow a career in public assistance by navigating