Entry-Level DoD Service Desk Technician | Security+ Eligible

IPTA; Huntsville (AL); On-site; USD 34,000 - 42,000; Full time

Job summary

IPTA's Technology Solutions Team is seeking an Entry Level Service Desk Specialist to provide help desk support for users and Tier 1 and 2 technical support to the Army Aviation and Missile Center (AvMC) Enterprise as needed. The Specialist will log requests from emails, calls, web chats, and in-person interactions into the ASC service management system, while ensuring security and availability by following DoD cybersecurity policies.

No prior experience is required—IPTA will train.

Qualifications

• HS diploma or higher required.
• No experience necessary—will train.
• Active Sec+ or ability to obtain within 4 months.
• Must be able to obtain a security clearance (US citizen).

Responsibilities

• Provide help desk support for users.
• Provide Tier 1 and 2 level technical support to the AvMC Enterprise as needed.
• Ensure all support requests initiated by end-users outside of the ASC end-user portal are captured in the ASC service management system, including emails, phone calls, web chats, and face-to-face contact.
• Accurately log all service requests not received through the ASC end-user portal into the ASC service management system.
• Provide technical guidance to maintain secure and available systems per DoD cybersecurity policies.

Skills

Great communication

Organizational skills

Customer service

Education

HS diploma or higher

Job description

IPTA's Technology Solutions Team is seeking an Entry Level Service Desk Specialist to provide help desk support for users and Tier 1 and 2 technical support to the Army Aviation and Missile Center (AvMC) Enterprise as needed. The Specialist will log requests from emails, calls, web chats, and in-person interactions into the ASC service management system, while ensuring security and availability by following DoD cybersecurity policies.

No prior experience is required—IPTA will train.