Support Training Program

Tharp Consulting; West Mifflin (Allegheny County); On-site; USD 42,000 - 54,000; Full time

Job summary

Tharp Consulting is launching an entry-level training program focused on product and customer support roles within the Educational Services sector. Participants will gain hands-on experience and mentorship while developing skills in technical troubleshooting, CRM tools, documentation, and professional communication.

We seek candidates with a strong interest in technical support and customer service, excellent communication skills, and a growth mindset.

Qualifications

• Strong interest in technical support and customer service roles.
• Excellent communication and problem-solving abilities.
• Commitment to growth mindset, equity, and career development.
• Ability to work collaboratively in team environments.

Responsibilities

• Building technical proficiency, supporting users, documenting issues, and contributing to a positive, inclusive work environment.
• Participate in a structured training program focused on entry-level product and customer support roles in the Educational Services sector.
• Develop skills in technical troubleshooting, CRM tools, documentation, and professional communication.

Skills

Tech support interest

Communication skills

Growth mindset

Team collaboration

Job description

• Participate in a structured training program focused on entry-level product and customer support roles in the Educational Services sector.
• Develop skills in technical troubleshooting, CRM tools, documentation, and professional communication.
• Support education-focused products by analyzing user issues and collaborating with internal teams.
• Engage in classroom learning, hands‑on practice, and mentorship to enhance technical and soft skills.

Role:

Responsibilities

• Participate in a structured training program focused on entry-level product and customer support roles in the Educational Services sector.
• Develop skills in technical troubleshooting, CRM tools, documentation, and professional communication.
• Support education-focused products by analyzing user issues and collaborating with internal teams.
• Engage in classroom learning, hands‑on practice, and mentorship to enhance technical and soft skills.

Qualifications And Skills

• Strong interest in technical support and customer service roles.
• Excellent communication and problem‑solving abilities.
• Commitment to growth mindset, equity, and career development.
• Ability to work collaboratively in team environments.

Key Duties:

Building technical proficiency, supporting users, documenting issues, and contributing to a positive, inclusive work environment.