Entry Level Customer Service Team Member

Harrisburg Consumer Services; Harrisburg (Dauphin County); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in customer service is looking for a motivated individual to join their team as an Entry Level Customer Service Team Member. This role involves assisting customers with inquiries, processing orders, and ensuring satisfaction while receiving comprehensive training. The ideal candidate is team-oriented and possesses strong communication skills, with a commitment to customer service excellence.

Qualifications

• Strong written and verbal communication skills.
• Positive, team-oriented attitude.
• Flexibility in working hours including evenings and weekends.

Responsibilities

• Assist customers with inquiries and provide information about products.
• Resolve customer complaints and maintain customer loyalty.
• Market and sell products in a face-to-face environment.

Skills

Communication

Problem Solving

Education

High School Diploma or GED

Job description

At Stoic Management Group, we are seeking a motivated individual to join our team as an Entry Level Customer Service Team Member. In this role, you will be responsible for assisting customers with inquiries, resolving issues, and ensuring a positive experience. You will handle a variety of customer interactions from answering questions to processing orders, providing product information and troubleshooting concerns. As an Entry Level Customer Service Team Member, you will receive comprehensive training and ongoing support to develop your skills in customer service, sales, communication, and problem-solving.

At Stoic Management Group, we take pride in creating a friendly and supportive work environment where everyone can work together and feel included. As an Entry Level Customer Service Team Member, we are committed to providing outstanding service to our customers while promoting growth and development for our employees. Joining our team means becoming part of a company that values teamwork, customer satisfaction, and sales success.

Entry Level Customer Service Team Member Responsibilities:

• Assist customers with inquiries, providing clear and helpful information about products, services, and sales opportunities.
• Provide professional, knowledgeable, courteous customer service and maintain friendly, helpful demeanor.
• Attend daily meetings with fellow Entry Level Customer Service Team Members to collaborate on goals and maintain high levels of customer satisfaction while aligning with sales targets.
• Resolve customer complaints promptly and in a manner that will retain and promote customer loyalty.
• Attend daily team campaign meetings to set goals, collaborating with the sales team.
• Directly market and sell products and services to qualified customers in a face-to-face environment.

Entry Level Customer Service Team Member Qualifications:

• High School Diploma or GED
• Strong communication skills, both written and verbal, with the ability to clearly explain products and services and effectively drive sales.
• A positive, team-oriented attitude with a willingness to help others.
• Strong problem solving abilities, ensuring customer issues are addressed accurately and efficiently, while contributing to overall sales goals.
• Our Entry level Customer Service Team Member must be available to work flexible hours, including evenings, weekends, and holidays, depending on the needs of the client.