Entry Level - Customer Service Specialist - Remote

spadepartners; Virginia Beach (VA); Remote; USD 45,000 - 70,000; Full time

Job summary

Spade Partners is seeking motivated individuals for a fully remote position where you will guide individuals and families through benefit options. You’ll receive structured training, ongoing mentorship, and opportunities to take on greater responsibility as you grow.

You will work directly with clients to review options, understand their needs, explain coverage, and provide continued support. Strong communication, reliability, and the ability to work independently in a remote setting are

Qualifications

• Proven ability to communicate clearly with diverse clients.
• Strong customer service mindset and reliability.
• Ability to listen and understand client needs.
• Willingness to learn and be coached.

Responsibilities

• Meet with clients to review benefit options and explain coverage.
• Learn about each client’s needs and circumstances to tailor solutions.
• Explain options clearly and answer client questions.
• Maintain professional, dependable communication and build long-term relationships.

Skills

Communication

Customer service

Active listening

Independence

Adaptability

Job description

If you’re looking for more than simply clocking in and collecting a paycheck, this could be the opportunity for you. We’re growing our team and looking for motivated individuals who enjoy working with people, solving problems, and helping families better understand the options available to them.

This is a fully remote opportunity with professional training, ongoing mentorship, and opportunities to take on greater responsibility as you develop.

Your Role

You’ll work directly with individuals and families, helping them navigate their benefit options and making the process easier to understand.

Your responsibilities will include:

• Meeting with clients to review their available benefit options
• Learning about each individual’s needs, priorities, and circumstances
• Clearly explaining coverage and answering questions
• Helping clients identify solutions that align with their needs
• Providing continued assistance after the initial appointment
• Maintaining professional and dependable communication
• Building long-term relationships based on trust and quality service

Build Skills That Move You Forward

You won’t be expected to figure everything out on your own. You’ll receive structured training and continued support as you develop your skills and confidence.

As you progress, you’ll have opportunities to:

• Learn through comprehensive training and practical experience
• Work alongside experienced mentors and leaders
• Strengthen your communication, client service, and leadership abilities
• Take on additional responsibilities as your performance grows
• Pursue advancement opportunities based on results and initiative

Your progress is driven by what you accomplish rather than simply how long you’ve been with the organization.

What Makes This Opportunity Different

Work from anywhere
The position is 100% remote, allowing you to build a productive schedule and work environment from home.

Meaningful client interaction
Your work centers around helping families understand important benefit decisions and feel confident about their options.

Professional development
Ongoing coaching, mentorship, and leadership development are available throughout your career.

Performance recognition
Strong performance can lead to additional bonuses, incentives, recognition, and advancement opportunities.

Travel incentives
Qualifying team members may earn incentive travel opportunities. Previous destinations have included Dubai, Dublin, Ibiza, and Tulum.

Team environment
Although you’ll work remotely, you’ll be part of a collaborative organization focused on development, accountability, and shared success.

What We’re Looking For

You may be a strong fit if you are:

• Comfortable communicating with different types of people
• Professional, dependable, and organized
• Able to listen carefully and understand individual needs
• Motivated to improve and receptive to coaching
• Comfortable working independently in a remote environment
• Consistent with follow-ups and responsibilities
• Adaptable when priorities or situations change
• Interested in developing professionally and taking on greater responsibility

Previous experience can be helpful, but attitude, communication skills, reliability, and willingness to learn are equally important.