Entry Level Customer Service Representative

GEM; Richmond (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

GEM is seeking enthusiastic Customer Service Representatives to join our growing team in the United States. You will interact with customers, provide helpful information, support engagement initiatives, and help create memorable experiences while representing our clients' brands.

Whether you have experience in customer service, retail, hospitality, sales, or are looking to start a new career, we encourage you to apply.

Qualifications

• Experience in customer service, retail, hospitality, or sales preferred.
• Excellent verbal communication and interpersonal skills.
• Friendly, outgoing, and customer-oriented personality.
• Strong problem-solving and organizational abilities.
• Willingness to learn and work independently or with a team.
• Reliable and motivated to succeed.
• No specific degree required.

Responsibilities

• Interact with customers in a friendly, professional, and approachable manner.
• Provide product and service information while addressing customer questions.
• Build positive customer relationships and promote customer satisfaction.
• Assist with customer acquisition, engagement, and retention initiatives.
• Represent client brands and maintain a professional brand image.
• Identify customer needs and recommend appropriate products or services.
• Support promotional campaigns and customer outreach activities.
• Collaborate with team members to achieve customer service and business goals.
• Maintain a positive and welcoming customer experience.

Skills

Verbal communication

Customer service

Teamwork

Problem solving

Job description

We are looking for enthusiastic, motivated, and customer-focused individuals to join our growing team as Customer Service Representatives!In this role, you will interact with customers, provide helpful information, support customer engagement initiatives, and help create memorable experiences while representing our clients' brands. Whether you have experience in customer service, retail, hospitality, sales, or are looking to start a new career, we encourage you to apply!

Responsibilities

• Interact with customers in a friendly, professional, and approachable manner.
• Provide product and service information while addressing customer questions.
• Build positive customer relationships and promote customer satisfaction.
• Assist with customer acquisition, engagement, and retention initiatives.
• Represent client brands and maintain a professional brand image.
• Identify customer needs and recommend appropriate products or services.
• Support promotional campaigns and customer outreach activities.
• Collaborate with team members to achieve customer service and business goals.
• Maintain a positive and welcoming customer experience.

Qualifications

• Previous experience in customer service, retail, hospitality, sales, or public relations is a plus.
• Excellent verbal communication and interpersonal skills.
• Friendly, outgoing, and customer-oriented personality.
• Strong problem-solving and organizational abilities.
• Positive attitude and willingness to learn.
• Ability to work independently and as part of a team.
• Reliable, professional, and motivated to succeed.
• No specific degree required.

What Makes a Great Candidate?

We are looking for individuals who enjoy interacting with people, building relationships, and working in a team-oriented environment.

Candidates with backgrounds in customer service, retail, restaurants, hospitality, sales, call centers, and front-desk support are encouraged to apply.