Entry Level Customer Service Manager

Solstice Group; Sacramento (CA); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading company in the hospitality industry is seeking an Entry Level Customer Service Manager. This role focuses on enhancing consumer experiences and meeting sales targets while building strong customer relationships. Ideal candidates will possess strong communication skills and a passion for helping others. Training is provided, making this an excellent opportunity for those new to the field.

Qualifications

• At least one year of experience in customer service or hospitality roles is encouraged.
• Commitment to learning and improving hospitality skills.

Responsibilities

• Understand clients’ products to explain services and assist in enrollment.
• Train to manage a team of Customer Service Representatives.
• Maintain a positive, professional attitude.

Skills

Communication

Problem Solving

Hospitality

Education

High school diploma or equivalent

Job description

Join us to apply for the Entry Level Customer Service Manager role at Solstice Group.

5 days ago Be among the first 25 applicants.

The consumer always comes first within the hospitality industry, and our company is no exception. Our Entry Level Customer Service Managers support local markets by offering products and services from various clients to enhance their brand awareness and community outreach. As an Entry Level Customer Service Manager, you will play a key role in creating and delivering exceptional consumer experiences. Whether it's providing quick answers, consulting on products with compassion, or resolving issues with a smile, your hospitality will make the difference between an average encounter and an exceptional one.

The primary goal of the Entry Level Customer Service Manager is to meet and exceed company sales targets while building long-term relationships with customers. You will learn the value of personal interactions through hospitality, offering customers a personalized yet professional experience. Your responsibilities include:

1. Understanding clients’ products to accurately explain services and benefits, answer questions, and assist in enrollment.
2. Keeping records of customer interactions, processed orders, and service schedules.
3. Demonstrating a proactive, can-do attitude, and handling challenges effectively.
4. Maintaining a positive, professional attitude, and exemplifying trustworthiness and hospitality.
5. Training to manage a team of Customer Service Representatives.

Qualifications for this role include:

• High school diploma or equivalent.
• At least one year of experience in customer service or hospitality roles (retail, restaurant, etc.) is encouraged.
• Ability to understand and explain product or service details.
• Commitment to learning and improving hospitality skills.
• Effective problem-solving abilities.
• Outgoing personality with a passion for helping others.
• Strong communication skills.

As an entry-level position, no prior experience is necessary; we will provide training to help you deliver the highest quality customer service. If you are passionate about helping others, you'll fit well within our collaborative company culture, which encourages growth in communication, customer service, routine, and confidence, advancing your career along the way.