Entry Level Customer Service Manager

Elite Generations; Irving (TX); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Entry Level Customer Service Manager to join their dynamic team. This role is centered around providing exceptional customer support and fostering positive relationships within the community. You will engage with customers to understand their values, manage donations, and promote brand awareness initiatives. The company values continuous learning and personal development, ensuring you have the resources needed for success. If you are passionate about customer satisfaction and thrive in a supportive environment, this opportunity is perfect for you.

Qualifications

• Strong interpersonal skills and ability to manage diverse customer demographics.
• Flexibility to adapt to changing needs and requirements.

Responsibilities

• Interact with customers to resolve issues, ensuring satisfaction.
• Maintain understanding of products to provide accurate information.
• Track and process donations while promoting brand awareness.

Skills

Empathy

Patience

Effective Communication

Adaptability

Time Management

Education

High School Diploma or Equivalent

Job description

Join to apply for the Entry Level Customer Service Manager role at Elite Generations

Are you a dedicated, self-driven individual with a passion for providing outstanding customer support? Do you prioritize customer satisfaction? If so, we are looking for you to join our team as a Customer Service Manager. Our mission is to foster positive relationships with our customers and donors, educate them about our partner non-profit organizations, and increase their visibility within the community. We promote a culture of continuous learning and personal development, providing the support and resources needed for success.

In this role, you will ensure an exceptional customer experience by engaging with customers to understand their values, fostering open communication, and offering donation opportunities. You will interact daily with customers, maintaining courtesy, professionalism, and kindness. Your responsibilities also include managing donations—tracking, processing contributions—and promoting brand awareness initiatives. Handling customer complaints effectively to improve satisfaction is also key.

Key Responsibilities

• Interact with customers and community members to resolve issues, complaints, and conflicts, ensuring satisfaction and understanding
• Maintain a thorough understanding of our client’s products or services to provide accurate information
• Follow company policies, procedures, and ethical standards
• Stay updated on product knowledge, customer service techniques, and policies through training and self-improvement
• Keep detailed records of customer interactions using the company's KPIs provided during training

Skills and Qualities

• Empathy, patience, and consistency in managing diverse customer demographics with high-quality service
• Adaptability to handle challenges with resilience and a positive attitude
• Effective, authentic communication to convey messages clearly and ensure customer satisfaction

Minimum Requirements

• High school diploma or equivalent
• Customer service or related experience preferred but not required
• Strong interpersonal skills
• Ability to remain patient and composed in challenging situations
• Flexibility to adapt to changing needs and requirements
• Effective time management and organizational skills
• Adherence to policies, regulations, and ethical standards
• Punctuality and reliability in attendance
• Ability to meet or exceed performance metrics